Business/ System Analyst

We're seeking a Business/System Analyst to join our team. You'll play a critical role in discovering, documenting, and mapping the client's end-to-end Concept to Market business processes. Your insights will be essential for designing an effective workflow automation solution on the ServiceNow Yokohama platform.

Responsibilities:

• Conduct workshops and interviews with business stakeholders to gather and document business requirements.
  
• Analyze and map complex business processes from beginning to end.
  
• Translate business needs into functional and technical requirements for the development team.
  
• Identify opportunities for process improvement, automation and AI.
  
• Create user stories, process flows, and use cases.
  
• Collaborate with the development and business teams to ensure the solution meets business requirements.
  

Qualifications:

• Experience as a Business or System Analyst in a technology or software environment.
  
• Familiarity with workflow automation and business process management concepts.
  
• Strong analytical and problem-solving skills.
  
• Excellent communication and interpersonal skills.
  
• Experience with ServiceNow is a plus.