Business Support Officer

Job Summary:

Roles And Responsibility

• Product Knowledge Development:

  - Learn and understand the technical specifications and applications of all products. - Participate in product training sessions and technical workshops.

• Enquiry & Offer Management Support:

  - Assist in handling customer enquiries and preparing technical/commercial offers. - Coordinate with internal teams for timely submission of quotations.

• Vendor Registration Support:

  - Help in preparing documentation for vendor registration. - Liaise with customers and internal departments to ensure compliance with registration requirements.

• Sales & Technical Coordination

  : - Support the sales team with technical input during customer interactions. - Maintain records of offers, enquiries, and follow-ups.

• Negotiation & Communication

  : - Assist in negotiations with vendors and customers under guidance. - Communicate effectively with internal and external stakeholders.

• Documentation & Reporting

  : - Prepare and maintain technical documentation, reports, and presentations. - Ensure proper filing and tracking of all sales support activities.

• Visiting the Field / Partners

  : Learn from the Service dept, develop the Fault Resolution Process, learn the process of integration of our products in the OEM assembly

• Commercial Aspects:

  Learning and getting exposed to the commercial aspects of the business, stock audits, receivable follow up also part of the job
• Must be able to handle all products and services of the company after completing the probation period
• Ready to travel across India ( end customers , partners ) and also to the factories in Europe
• Must be willing to learn quickly, SAP , CRM software applicable on the job

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