Business Operations Analyst, Staff

Utilizing Qualcomm systems, manages delegated support to HQ, Sales team and customer service and support activities including but not limited to:

Ensure timely updates of company master data like EPR request, customer billing, shipping address, etc.

Develop and maintain a centralized, globally scalable Channel Partner onboarding process

Support annual Channel Program renewal process activities within Salesforce

Maintain onboarding dashboards content, for leadership and cross-functional team awareness, alignment Tableau, Power BI, VBA Macros

Engage with existing Channel Partners to confirm banking and tax information is unchanged (Inactive partner engagement)

Maintain process guide for iProc creation, inclusive of correct charge accounts per region and approval requirements.

Develop a reporting process to mitigate risk and drive quality engagements for all cross functional compute teams

Integrate existing data reports to minimize delays from manual report updates and email communication.

Expand budget management process to include Co-Marketing and Incremental budgets.

Setup controls and validations to ensure accuracy

Transition to full Salesforce and Tableau management

Map and define data requirements to create a new Agreement management workflow in Salesforce

Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested

Performs other related duties as delegated from HQ Team

Job Specifications

:

Experience of Salesforce, Oracle ERP, SAP is an advantage

Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions

Effectively and quickly adapts to new systems, processes, and policies

Ability to remain calm under pressure

Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions

Be results oriented with great attention to detail

Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions

Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections.

Candidate should be available to work shifts from 2:30 PM to 11:30 PM IST.

Education/Experience

:

10+ years related experience in Sales Operations and in a technology-oriented industry. Semiconductor industry preferred.

Excellent in Salesforce with Salesforce Admin Certified preferred, VALORX, VBA Macros Power BI and Tableau

Excellent in Advanced Excel knowledge

Masters degree in business management / analytics, operations

Ability to focus on details, multitasking, Process reviewer of activities timely & quality

Planning & prioritization of work assigned.

Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc.

Strong analytical, problem solving and conceptual skills.

Strong written and verbal communication skills.