Business Intelligence and Project Assistant

Job Description

A Moving Experience. Do you have a passion for pushing the boundaries of innovation? Are you excited about AI’s potential to improve the human experience? Do you want to be part of a team that’s redefining the transportation experience? Then come join the ride! Who is Cerence? Cerence is the global leader in AI for transportation, specialized in building AI and voice-powered companions for cars, two-wheelers, and more that enable people to focus on what matters most. With over 500 million cars shipped with Cerence technology, we partner with leading automakers (such as Volkswagen, Mercedes, Audi, Toyota and many more), mobility providers, and technology companies to power intuitive, integrated experiences that create safer, more connected, and more enjoyable journeys for drivers and passengers alike. Our Driving Force Our team is dedicated to pushing the boundaries of AI innovation, working around the globe with headquarters in Burlington, Massachusetts, USA and 16 other offices across Europe, Asia, and North America. We bring together diverse backgrounds and varied skill sets with the shared goal of advancing the next generation of transportation user experiences. Our culture is customer-centric, collaborative, fast-paced and fun, with continuous opportunities for learning and development to support your career growth. Are you early in your career with a passion for technical project analysis, a mindset of getting things done in projects, and strong data skills to deliver KPI reports and insights? Come join us to support our AI Product development squads and hosted services delivery teams.We’re looking for an exceptional Business Intelligence and Project Analyst for the Core Technology Organization’s PMO who is ready to drive the future of mobility with us! Your Impact (this is role-specific) Support Project Managers with tracking project deliverables and timelines, analyze dependencies, and ensure correct and complete tracking of tasks and milestones Take ownership of recurring operational activities such as preparing regular service reviews Build dashboards and reports leveraging tools like Excel Cubes, Pivot Tables, and PowerBI to extract and present service and project performance data Track and manage defect tickets and follow up with internal technical teams to ensure resolution progress. What You Bring (role-specific requirements & preferences) 1–2 years’ experience in a role such as Project Analyst, Customer Success Associate, or BI/Reporting Coordinator Proficiency with data tools like PowerBI, Excel (cubes/pivots), and basic dashboard interpretation Strong communication skills and demonstrated ability to take responsibility and get things done by coordinating across technical and non-technical stakeholders in a global organization Familiarity with defect/ticket tracking workflows is a plus (e.g., Jira, Confluence) Prior experience with customer-facing coordination is a bonus Education (Preferred Fields of Study): Bachelor’s degree in: IT, Computer Science, Data Analytics/Business Intelligence, or related field. Cerence Inc. (Nasdaq: CRNC and www.cerence.com ) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages. As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry. EQUAL OPPORTUNITY EMPLOYER Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement. All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes: Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace. Following security procedures to report any suspicious activity. Having respect for corporate security procedures to allow those procedures to be effective. Adhering to company's compliance and regulations. Encouraging to follow a zero tolerance for workplace violence. Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data). Demonstrative knowledge of information security through internal training programs.