Business Development Manager

# Job Opportunity Business Development Manager – Retail

*Company:* TranceForm

*Department:* Sanitaryware / Tiles

*Position:* Business Development Manager – Retail

*Location:* Hyderabad, Telangana

*Experience:* 5+ Years

*Relevant Industry Experience:* Minimum 5+ Years

*Qualification:* MBA – Sales & Marketing

*Employment Type:* Full-Time | Permanent

*Salary:* *7–8 LPA + Performance-Based Incentives*

*Reporting To:* Directors / Managing Director

## About TranceForm

TranceForm is looking for an experienced and result-oriented *Business Development Manager – Retail* to drive sales growth and strengthen the company's presence in the *Sanitaryware, Tiles, and Home Improvement* segment.

The role involves managing high-value customers, generating new business, developing strong relationships with *architects, interior designers, builders, and project stakeholders*, and driving customers to the showroom.

The ideal candidate should have strong experience in *retail/showroom sales, business development, customer acquisition, relationship management, negotiation, and sales closure, preferably within the **sanitaryware, tiles, bathware, building materials, or home improvement industry*.

## Key Responsibilities

### Retail Sales & Customer Engagement

* Manage customer interactions on the showroom floor and understand their requirements.

* Provide professional product presentations and recommend suitable products.

* Explain product features, specifications, applications, pricing, and benefits.

* Prepare and present quotations based on customer requirements.

* Conduct effective follow-ups and convert enquiries into confirmed orders.

* Build long-term relationships with high-value customers.

* Ensure excellent customer experience and satisfaction throughout the sales process.

### Business Development & Revenue Growth

* Develop and execute business development strategies to achieve sales targets.

* Identify new business opportunities and expand the customer base.

* Generate leads through architects, interior designers, builders, contractors, referrals, existing customers, and market networking.

* Drive revenue growth across *Sanitaryware and Tiles* categories.

* Develop new customer accounts and increase repeat business.

* Identify upselling and cross-selling opportunities.

* Maintain a strong sales pipeline and ensure timely conversion of opportunities.

### Architect, Interior Designer & Builder Relations

* Develop and maintain strong relationships with architects and interior designers.

* Identify upcoming residential and commercial projects.

* Encourage architects and designers to visit the showroom and experience the products.

* Build relationships with builders, contractors, developers, and other project stakeholders.

* Promote TranceForm products for suitable projects.

* Generate qualified project leads through professional networking.

* Strengthen the company's brand presence within the architect and design community.

### Sales Process & Commercial Management

* Prepare quotations, proposals, and product presentations.

* Understand pricing, discounts, margins, and commercial terms.

* Negotiate with customers within approved company guidelines.

* Coordinate with management for special pricing and discount approvals.

* Drive the sales cycle from *enquiry quotation negotiation order payment delivery*.

* Follow up on customer payments and outstanding dues.

* Ensure accurate commitments are made to customers to avoid complaints.

### Order & After-Sales Coordination

* Coordinate with Accounts, Purchase, Warehouse, Logistics, and Service teams.

* Ensure timely material indenting and inventory availability.

* Coordinate dispatch and delivery schedules.

* Follow up with customers after dispatch and delivery.

* Handle customer queries and coordinate with service teams for resolution.

* Ensure a smooth post-sales experience and maintain customer satisfaction.

* Support repeat business and referrals through strong after-sales relationship management.

### Market Development & Reporting

* Conduct regular market visits and customer meetings.

* Research consumer needs, market trends, competitor activities, and upcoming projects.

* Identify opportunities for market expansion.

* Maintain accurate customer and project information in CRM/software.

* Prepare regular sales, pipeline, customer, and market reports for management.

* Provide market feedback and recommendations to the Directors / Managing Director.

### Cross-Functional Coordination

* Work closely with Accounts, Logistics, Purchase, Warehouse, Sales, and Service/Installation teams.

* Ensure smooth coordination from enquiry through delivery and after-sales service.

* Resolve customer and operational issues quickly and professionally.

* Support management in achieving overall business objectives.

## Required Skills & Competencies

* Strong *Business Development and Retail Sales* experience.

* Excellent customer relationship management skills.

* Strong network among *architects, interior designers, builders, and contractors*.

* Excellent communication and presentation skills.

* Strong negotiation and sales closure abilities.

* Proven lead-generation and customer-acquisition skills.

* Good knowledge of sanitaryware, tiles, bathware, or building materials.

* Strong commercial awareness and understanding of pricing and discounts.

* Excellent follow-up and coordination skills.

* Strong problem-solving and decision-making ability.

* Good knowledge of MS Office and CRM/software tools.

* Target-oriented, proactive, and self-motivated.

* Willingness to conduct customer and market visits.

Candidates with additional qualifications in Business Administration, Marketing, or related fields will be an advantage.

## Experience Requirements

* *Total Experience:* 5+ Years

* *Relevant Industry Experience:* Minimum 5+ Years

Candidates should have significant experience in one or more of the following:

* Sanitaryware

* Tiles

* Bathware

* Bathroom Fittings

* Building Materials

* Home Improvement

* Interior Products

* Construction Materials

Experience in *retail/showroom sales combined with business development and relationship management* will be highly preferred.

## Key Performance Indicators (KPIs)

Performance will be measured on:

* Monthly, quarterly, and annual sales target achievement.

* Revenue growth.

* New customer acquisition.

* Lead generation and conversion.

* Architect and interior designer relationship development.

* Builder/project lead generation.

* Average order value.

* Sales pipeline growth.

* Customer retention and repeat business.

* Collection and outstanding payment management.

* Customer satisfaction.

* After-sales service coordination.