Business Development Manager / Representative ( North America)

Company Description

At Ship4wd, we simplify the complexities of global shipping and logistics for businesses of all sizes by providing 24/7 human support coupled with an innovative digital platform. Our platform allows users to Ship4wd is looking for a Business Development Manager to join our team. Ship4wd is more than a freight forwarder. We are a digital freight forwarder that offers small and medium-sized businesses the opportunity to take part in global trade and ship their goods worldwide, all done over a digital platform.

It is exciting to work in an environment that is always striving to acquire new clients and serve its customers in every way; it is growth-oriented, collaborative, and supportive. In Ship4wd, people are encouraged to take ownership, negotiate, develop their communication and probing skills, and grow. A fast-paced environment in full-growth mode requires experience in handling large volumes of incoming enquiries, fully onboarding new clients, and leading them down the funnel ready to close deals.

This is your opportunity to join a growing, global brand, be in touch with international stakeholders and customers, and be part of a five-star team of logistics experts ready to shake up the industry.

About the Role:

You will be our customers first point of contact, helping them understand their needs. What does it mean You will actively listen to their needs, handle negotiations, and close deals. A positive negotiation, problem-solver, and curious attitude is critical to delivering the best service possible and reaching the sales target. You will be the voice of the customer across the organization, reflecting to stakeholders your impressions and insights for ongoing product improvements.

You will handle inquiries by phone, chat, email, and digital channels, in large volumes and with a sense of urgency. What you need:

Excellent communication skills

Negotiation skills

Upselling mindset

Active listening

Asking the right questions

Positive and probing attitude

Delivering genuine customer support

Exceptional customer service is what we provide and what we are looking for in you.

KEY AREAS OF RESPONSIBILITY

Take complete ownership of the customer's experience on our tech platform right from a sales lead to becoming a customer

Proven record of accomplishment of successful sales target achievement in a B2B sales role

Curious attitude that seeks to find solutions for every customer's inquiry

Ability to deliver exceptional customer service and reach booking targets.

Ability to work in a fast-paced environment.

Own and fully support customer life cycle.

(Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution)

Provide customer feedback to product/operation teams to ensure process improvements

Ability to record short and clean data to CRM for customer insight analysis.

Ability to make 80-100 calls per day, handle chat and emails and work on Dozen's of quotation cases.

REQUIRED COMPETENCIES

Experience within customer service/success roles.

Solution Oriented.

Love to talk, love to listen even more.

Flexible in thinking and doing.

Team player.

Commercial thought process.

A heart for the customer and high empathy.

Flair for social media.

Know how to use CRM systems.

Zeal to work within a KPI driven environment

KNOWLEDGE AND QUALIFICATION

Graduation in any discipline with 5-8 years of experience in customer service/success role/presales (Preferred in E-Commerce / Tech enabled companies).

Excellent communication in English and customer engagement skills.

Tech savvy and able to learn recent technologies and tools quickly.

Can-do attitude and the ability to think of solutions.

Highly motivated and energetic team player.

Willingness to work in alternating/rotational shifts.

Work Timings : ( 6-3,7-4,8-5)

Salary: Best in the industry along with amazing perks and incentives. Best Opportunity in Digital Supply Chain industry for faster growth.

Industry

Transportation/Trucking/Railroad

Employment Type

• Full