Business Development Manager - Industrial Projects

Job Purpose

• Identify and develop potential, sustainable customer relationships
• Develop and maintain strong existing corporate customer relations and loyalty
• Respond to corporate customer RFI, RFQ (Request for Information, Request for Quote) and Tenders for industrial Projects
• Respond to corporate customer
• Map all the identified Key Accounts for the vertical / region.
• Understand the customer's business requirements & position Industrial Project.
• Profile business potential of the designated accounts.
• Understand the customer's business requirements & position Industrial Project services accordingly. Create tailor made solutions as required
• Create a detailed customer pla for each customer in the portfolio.
• Set up processes for maintenance of existing customers with the help of the vertical head.
• Develop & Maintain all commercials & SOP's for each customer in the portfolio.
• Ensure regular updation in Danzsale.
• Monitoring business performance against budget on a monthly basis.
• Identify business opportunities and device strategy with the support of the Head - Project Development & implementation.
• Organize QBR's for all customers in the portfolio.
• Grow Business based on the target set for each of the customer as per the strategy.
• Prepare monthly report on customer performance & future trends & submit to the vertical head & RSM
• Set up Operation Escalation Matrix & communicate the same to the customers.
• Keep customers informed of organizational and industry changes relevant to the product.

People - Management

• Develop a high performance service culture within the functional department. Plan, organize and direct an efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance
• Conduct performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Skills/Qualifications

• Strong Company focus to meet targets and goals
• Ability to manage time, priorities and organize tasks effectively
• Ability to adapt to immediate change
• Ability to work unsupervised and alone
• Pleasant, out-going manner and well presented image
• Well-balanced sense of perspective and humor
• Office automation software
• Strong Customer focus to meet performance and service targets

C

Planning & Organizing:

Decision Making:

Developing People:

Building and Leading Teams:

Influencing:

Communication:

Commitment to Excel:

Experience

4-5 years of customer service experience preferably in the freight forwarding and logistics industry.

Educational Qualification

Bachelors or Masters Degree level in Marketing or BE