Business Analyst

Role & responsibilities

• Eliciting and documenting requirements from the business stakeholders
• Defining comprehensive configuration / development specifications including acceptance criteria as input to dev team; minimize back/forth
• Articulate the technical solution to business stakeholders in business language
• Analyzing business processes and identifying areas of improvement
• Staying up-to-date on business processes and new IT advancements to enable processes
• Review solution test cases along with test results in Test/UAT cycles to ensure overall functionality & deliverables
• When feasible/necessary do high level testing
• Lead SEO call with business, ICCM, MWS & HR to strategize in reducing abandoned (failed) searches; and action
• Share monthly Search performance report based on SP OOB data and attend to all ad-hoc Search analytics or content promotion queries.
• Work with the business to strategize and improve overall Intranet Search experience and help execute them, wherever possible.
• Working with the development team and business stakeholders to ensure technical documentation including documentation of automated workflows captures knowledge adequately to serve as a reference for both business and technical teams in activities such as troubleshooting bugs, drafting requirements for future enhancements, drafting guidance for end users and supporting knowledge transfer between developers.

Preferred candidate profile

• Basic understanding of Power platform components,
• Skilled in documenting requirements and processes using Visio/Lucid chart etc.
• Familiar with Agile methodology, sprint processes, and requirement lifecycle management.
• Able to query databases to validate, extract, and interpret data using SQL.
• Working knowledge of platforms like SharePoint, Dynamics, or other enterprise systems.
• Proficient in using communication and productivity tools like Teams, M365, and Jira/Azure DevOps.