Business Analyst

Job Description

Responsibilities: Workflow & Process Analysis: Collaborate with IT development teams to analyze, design, and implement new workflows; identify opportunities for process improvements and increased operational efficiency. Testing & Quality Assurance: Lead User Acceptance Testing (UAT) for new modules, document bugs and issues, and coordinate with developers to resolve them effectively. Project Tracking & Reporting: Maintain comprehensive project trackers, monitor progress of ongoing developments, and provide regular updates and reports to senior management. Stakeholder Coordination: Act as the primary liaison between internal users, external clients, and the IT team to ensure smooth communication and issue resolution. System Integration Support: Coordinate integration efforts with third-party applications like Xero, STO, and Expensify to enhance platform capabilities and streamline processes. Portal & Task Tracker Management: Ensure the client master and task tracker are updated accurately by operations teams; suggest and implement improvements for better usability. Training & User Support: Provide training and continuous support to operations teams on portal modules and new features; address and resolve user queries in a timely manner. Feature Rollout & Feedback: Support pre-development analysis, post-deployment validation, and feedback collection to guide developers in enhancing the platform's user experience. Issue & Risk Management: Identify and address project bottlenecks, risks, and conflicts; provide timely resolutions and escalate when necessary to ensure project success. Client Onboarding & Implementation: Work closely with the Accounts team to ensure successful client onboarding and portal implementation, ensuring alignment with client expectations and internal capabilities. - Should have excellent written and verbal communication skills. - Must be good at coordination across the departments. - Should be willing to work from 11 am to 8 pm IST. - This is Onsite role only.