Business Analyst For CRM

Job Location:

Pune

Role Description:

We are looking for a CRM Implementation Specialist to handle the setup and support for CRM Solution. Your role will involve configuring the CRM, understanding client requirements, and providing ongoing support to ensure effective adoption and usage.

Key Responsibilities:

• Handle CRM implementation setup as per client requirements.
• Assist clients and their team through calls/meetings
• Keep clients updated on progress and changes
• Coordinate with internal teams to resolve escalations
• Collect feedback, monitor how clients are using the CRM, and make sure their experience is smooth.
• Document Meeting Summary and insights.
• Post Implementation Support.

Qualifications

• MBA or minimum 1 year experience
• Proficiency in understanding and documenting CRM Requirements and changes
• Business Process Understanding
• Excellent Communication skills for collaborating with stakeholders and teams
• Problem-solving skills
• Attention to detail and ability to deliver on project deadlines
• Basic understanding of CRM systems and customer support.

Job Type: Full-time

Pay: ₹12,500.00 - ₹15,000.00 per month

Work Location: In person