Business Analyst (Experienced Level / Senior)

The ideal candidate should have at least 4 years of experience in analyzing and improving business processes. You will be responsible for investigating and reviewing business flows, as well as collaborating with stakeholders to analyze and describe business requirements. Your role will involve defining the correct scope to meet business needs and expectations, creating process maps, and translating business requirements into business solutions. Additionally, you will develop and enhance Standard Operating Procedures (SOPs) and new business processes. You will provide functional support for various business applications and ensure daily support through Service Now. Handling incidents with the necessary priority and engaging in regular meetings with business users within the MSC Group are essential aspects of this role. Moreover, you will prepare, test, and coordinate system/application implementations, updates, and upgrades while supporting IT colleagues on business aspects through knowledge sharing. In this position, you will stay informed about the latest processes and applications, provide training where needed, and identify automation opportunities. Collaboration on future-oriented projects and reporting to the Business Analysis Team lead will be crucial aspects of your responsibilities. This role is based in Chennai, India, and there is one position available.,