Business Analyst - eCommerce

POSITION RESPONSIBILITIES

• Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle.
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis.
• Assist with gap analysis, business process redesign, roadmap planning, and developing proof-of-concepts.
• Evaluate the business needs and translate them into technical solutions around Digital Customer Experience with the help of Architects and Developers.
• Visualize the future state and design the change process from current to future state.
• Provide information to IT and Business leadership regarding best practices, industry trends, and business opportunities, as well as feedback on the functional requirements processes and tools.
• Identify and initiate process improvements (continuous improvement).
• Train and transfer knowledge to other team members, users, and stakeholders as required.
• Create and maintain updated documentation on business processes, applications, and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids.

ORGANIZATIONAL RELATIONSHIPS

• Zoetis Tech Digital, Business Stakeholders, Vendors

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in computer science or other related fields, or equivalent work experience in the eCommerce related field.
• 3-5 years hands-on experience in gathering requirements in the eCommerce space.
• SCRUM certification is preferred.
• Ability to work in a globally distributed environment.
• Good track record of executing in a dynamic, team-based environment.
• Adept at understanding customer challenges, navigating from problem to resolution, and communicating process and resolution effectively both verbally and in writing.
• Demonstrated ability to interact comfortably with all levels of management and staff.

TECHNICAL SKILLS REQUIREMENTS

Basic Qualifications:

• Strong analytical, prioritizing, interpersonal, problem-solving, and presentation skills.
• Knowledge of Agile methodology and experience working in a fast-paced Scrum environment.
• Demonstrates the use of skills including questioning, listening, idea development, permission and rapport, and influencing.
• Ability to understand complex business problems and offer meaningful solutions.
• Experience working with a range of stakeholders on business and technology.
• Experience with work management tools like Jira, ServiceNow is a plus.
• Excellent written and verbal communication and presentation skills.

PHYSICAL POSITION REQUIREMENTS

• Flexibility to work times with at least 4 hr. overlap with US EST Time zone.