Business Analyst

Business Analyst

data analysis, scripting, Power BI (PBI), PSA tools and Salesforce (SFDC)

Key Responsibilities

• Build and maintain Power BI dashboards for security metrics, vulnerability trends, and operational KPIs.
• Use SQL and scripting (Python preferred) for data extraction, transformation, and analysis.
• Configure and customize secure workflows, access controls, and compliance reporting.
• Analyze PSA & CRM data to identify patterns impacting profitability and operational efficiency.
• Provide day-to-day operational support for services, business systems and processes
• Troubleshoot and resolve issues related to data integrity, reporting, and system functionality.
• Ensure adherence to operational workflows.
• Process Improvement: Identify gaps in security and operational processes, propose solutions, and assist in implementation.
• Testing & Validation: Support UAT and ensure deliverables meet both business and security requirements.
• Maintain clear documentation for requirements, processes, and compliance standards.

Qualifications & Experience

• Hands-on experience with

  professional services automation management platforms (Certinia, Teamwork).

• Proficiency in data analysis and automation:

  SQL, Python, Excel, BI tools, API Development, DAX, data modeling, visualization best practices

  ).
• Experience implementing cross-functional cost governance processes and KPIs.
• 3+ years as a Business Analyst or similar role in

  software or cybersecurity

  environments.
• Proficiency in Salesforce (SFDC) configuration and reporting.
• Strong scripting skills (

  Python, R, or similar

  ) and

  SQL

  for data manipulation.
• Excellent verbal and written communication skills for stakeholder engagement
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple priorities in a fast-paced, security-focused environment.
• Collaborative mindset with attention to detail