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3.0 - 7.0 years
0 - 0 Lacs
rajkot, gujarat
On-site
As a Customer Service Manager, your primary responsibility will be to ensure outstanding customer satisfaction by maintaining strong working relationships. You will guide and lead team members to deliver products/services that meet or exceed customer requirements. Handling client issues throughout the implementation life cycle in a timely and accurate fashion will be crucial. You will be responsible for managing and training resources to ensure quality and consistency of service to customers. Scheduling and conducting status meetings with appropriate development resources and customers, as well as providing proper refunds and compensation to customers on time, will be part of your daily tasks. Additionally, you will assist the sales team in business acquisitions, planning, retention, and management. Maintaining complete and accurate customer correspondence data, assisting in making major business decisions, and developing and updating client-related reports will also be important aspects of your role. Managing client relationships to build a reputation for excellent service and generate repeat business will be key to your success. You will negotiate and manage agreements through the business contract process. This full-time position is located in Rajkot and requires 3 to 5 years of experience in Service & Customer Care. A graduate in any stream with excellent communication and interpersonal skills will be a perfect fit for this role. The salary range for this position is between 2 to 3 L per annum, with one post available. If you are passionate about delivering exceptional customer service, building strong client relationships, and contributing to business growth, we encourage you to apply for this exciting opportunity.,
Posted 1 day ago
7.0 - 12.0 years
0 Lacs
karnataka
On-site
As a Business Development Manager with 7 to 12 years of experience, you will be responsible for various key result areas to drive the retail business forward. Your main focus will be on creating budgeted retail spaces according to the brand requirements and converting Line of Sight properties in Mall/HS to store launches within the allocated budget. Additionally, you will continuously seek new opportunities for conversion throughout the financial year. In order to ensure reach and penetration in the market, you will be required to update market mapping data regularly to identify expansion opportunities and strategically plan timely entries for cost and competitive advantages. Negotiating favorable terms with landlords and mall developers will also be crucial to secure the right locations at the right cost and size for profitable expansions. Forecasting future spaces in potential markets will be an essential aspect of your role, where you will study relevant markets, monitor competition and market activities, and map spaces based on current and forecasted requirements. Building and maintaining relationships with commercial property owners to identify potential marketplaces will also be part of your responsibilities. As part of partnered expansion, you will need to ensure a strong network of franchisees, both existing and new, to support the business growth. Process adherence is key in this role, where you will be expected to learn about and establish processes and systems related to Retail Business Development (RBD) to maintain effective trackers for day-to-day updates and reviews with superiors. Overall, your role as a Business Development Manager will involve strategic planning, market analysis, negotiation skills, and effective communication to drive business expansions, acquisitions, and market knowledge for successful retail business growth.,
Posted 2 days ago
5.0 - 12.0 years
8 - 12 Lacs
Moradabad, Uttar Pradesh, India
On-site
Position: Relationship Manager - Buyer L&T is a major technology, engineering, construction, manufacturing and financial services conglomerate, with global operations. The Company addresses critical needs in key sectors Hydrocarbon, Infrastructure, Power, Process Industries and Defense - for customers in over 30 countries around the world. We combine a proven track record and professional skills, woven together with a culture of trust & caring. Consistently rated among the best employers in the country, L&T offers unmatched leadership opportunities & growth. Our approach is built on empowering employees to take on challenging assignments and explore their potential. L&T SuFin is a B2B Ecommerce Platform which will leverage L&T's deep knowledge and capabilities in Procurement (through its huge volume of annual procurement) and Logistics, Financing, and IT solutions. This platform is essentially a digital marketplace for SME buyers and sellers (mainly focused on construction and industrial products & services) to connect in an efficient manner, thereby enabling sellers to expand their sales reach, and for buyers to find required products and services at optimal cost and quality. Desired Profile . Position Type: Permanent . Qualification: MBA Marketing (Preferred) / Any Graduate . Work Location: As per the location aligned for the job role . Experience: 5-12 years . Preferred Candidates from BFSI (Sales - SME and Business Banking, Trade Finance), Moglix | Power2SME | Industry Buying . Role: Individual Contributor . Bringing Buyers to the platform and inducing transactions on the platform. . Attaining the numbers and revenue targets . Identifying the opportunities and offering platform centric solutions . Recommending banks/ NBFC's depending on customer profile and coordinating for loans/ finance . Deepening the relationship through cross sell and up sell. . Should have demonstrated abilities to nurture relationships and generate revenue. . Communicate persuasively in English & Hindi / Local language . Stable Career record
Posted 1 month ago
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