Branch Operations Manager-BRANCH BANKING-Branch Banking

As a Branch Operations Manager, your role will involve managing the day-to-day operations of the branch. You will be responsible for ensuring strict adherence to prescribed processes, audit, and regulatory requirements. Your key responsibilities will include: - Timely authorization and checking of SO/SDO/RO system input for customer transactions/service requests. - Branch Lobby and customer queue management. - Managing cash (including FX and TCs) at the branch and ensuring that it stays within the branch limit. - Handling customer complaints and ensuring resolution within the turnaround time. - AML & KYC compliance of the various account opening forms submitted to CPC/RPC. To qualify for this role, you should have: - MBA/Graduate degree. - Minimum of 3 years of work experience. - Thorough understanding of banking operations. - Customer service orientation. - Ability to manage and motivate front office staff. This job requires someone who can effectively oversee branch operations while maintaining compliance and providing excellent customer service.,