Branch Operations Executive

Role & responsibilities

• Responsible for upholding the Piramal brand and managing operations for the customers.
• Handle loan operations for EMI, structured installments and closures.
• Ensure completeness and correctness of loan disbursement docket during and after disbursement.
• Process bank transactions and coordinate for solving open items of bank reconciliation.
• Adhere to defined turnaround time while processing transactions and ensure commitment to

providing excellent customer service.

• Comply with laid out processes and guidelines and notify respective supervisors of any

deviation/exception.

• Adhere to first time right in all the transactions to ensure quality.
• Ensure maintenance and regular update of MIS and other related reports
• Support sales and credit team with client queries on sanction & disbursal
• Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly
• Collaborate and provide requisite data/ documents for audit processes
• Ensure compliance to policies and SOPs
• Provide assistance to supervisors in ensuring implementation of efficient operational procedures for branch
• Willingness to adapt to digital tools and processes

Preferred candidate profile

• 1 5 years of relevant work experience of working as an operations

executive in an HFC or NBFC

• Ability to liaison & follow up with external and internal stakeholders
• Understanding of KYC norms and experience in asset business processing
• Understanding of retail lending and allied activities
• Good command on MS Excel and other MS Office tools
• Good spoken and written communication