Branch Head

The Branch Head will oversee and manage the day-to-day operations of the custom clearance, transportation, and freight forwarding functions for the branch. The ideal candidate will be responsible for ensuring the smooth and efficient flow of activities through all stages, including import/export processes, transportation logistics, and compliance with customs regulations. This role requires excellent leadership, communication, and problem-solving skills to ensure customer satisfaction and operational efficiency.

Position:

No. of Position(s):

Location:

Qualification:

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience:

Candidates should possess minimum 10 Years of experience in custom clearance, transportation, or/and freight forwarding, with at least 5 years in a Managerial / Leadership Role.

Responsibilities:

The position will broadly be responsible to/for:

1.

• Ensure timely and compliant clearance of goods through customs.
• Supervise and manage the documentation and filing of import/export customs documents.
• Liaise with customs authorities to address issues and resolve any disputes.
• Stay updated on local and international customs regulations and compliance requirements.
• Lead efforts to ensure accurate duty calculations, tariff classifications, and valuation of goods.

2.

• Oversee the planning, coordination, and execution of transportation operations for shipments.
• Manage relationships with third-party logistics providers, freight carriers, and transportation partners.
• Ensure the timely, cost-effective, and safe delivery of shipments to and from destinations.
• Monitor transport activities to ensure compliance with transportation laws and standards.

3.

• Lead the freight forwarding operations, including coordination with shipping lines, airlines, and other carriers.
• Develop and maintain relationships with international freight forwarders, shipping agents, and clients.
• Ensure the effective management of air, sea, and land freight routes.
• Negotiate rates, terms, and services with third-party suppliers to optimize service and reduce costs.

4.

• Serve as the primary point of contact for customers regarding customs, transportation, and freight forwarding inquiries.
• Provide guidance and recommendations to customers regarding import/export logistics and compliance.
• Develop strong relationships with clients, ensuring high levels of customer satisfaction.
• Address any customer complaints or issues and resolve them in a timely and effective manner.

5.

• Manage, lead, and mentor a team of customs clearance, transportation, and operations staff.
• Conduct regular training to ensure the team remains up to date on industry trends, regulations, and best practices.
• Set performance goals for the team and ensure individual and team targets are met.
• Foster a collaborative work environment that encourages open communication and teamwork.

6.

• Prepare and maintain accurate records and reports related to operations, customs clearances, and transportation.
• Provide regular updates to upper management regarding key performance indicators, challenges, and opportunities for improvement.
• Analyze performance data to identify areas for process improvement and cost savings.

7.

• Ensure that all operations comply with local and international regulations, standards, and customs requirements.
• Implement risk management strategies to minimize potential operational disruptions.
• Proactively resolve potential compliance issues before they escalate.

Skills:

• Strong knowledge of import/export processes, customs regulations, and international trade compliance.
• In-depth understanding of transportation logistics and freight forwarding operations.
• Proven experience managing cross-functional teams and large-scale operations.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, team members, and external stakeholders.
• Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficient in using logistics software, Microsoft Office Suite, and other business tools.
• Ability to think critically, solve problems, and make decisions under pressure.
• Strong negotiation and conflict-resolution skills.

Personal Attributes:

• Leadership:

  Ability to inspire, motivate, and guide a team toward achieving common goals.

• Communication:

  Strong verbal and written communication skills; ability to interact with stakeholders at all levels.

• Attention to Detail:

  Keen eye for detail and ensuring accuracy in all aspects of the role.

• Customer-Centric:

  Focus on delivering exceptional customer service and building long-term relationships.

• Problem-Solving:

  Ability to assess challenges and implement practical solutions quickly.