BPO- Technical Support Executive

As a Technical Support Specialist, your primary responsibility will be troubleshooting and problem-solving technical issues related to hardware, software, networks, and applications. You will diagnose issues and provide timely resolutions using remote access tools and other technologies to assist customers effectively. In addition, you will engage with customers via phone, email, or chat, delivering clear and concise instructions while actively listening to their concerns and identifying their needs. It is essential to maintain a positive and professional demeanor, even in challenging situations, to ensure customer satisfaction. To excel in this role, you should possess a strong understanding of computer hardware, software, and networking principles. Excellent communication and interpersonal skills are crucial for effective customer interaction. Furthermore, your ability to learn new technologies quickly and adapt to changing situations will be key to your success. Familiarity with customer service best practices is also desirable. This is a full-time position with health insurance benefits. The work schedule is during the day, and a Bachelor's degree is required for this role. Proficiency in English is essential, and the work location is in person. If you are interested in this opportunity, please contact the employer at +91 9915678189 to learn more about the position.,