BPO Senior Manager

NTT DATA North America

8 - 10 years

0 Lacs

chennai tamil nadu india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

payment processing transaction monitoring people management mortgage cdd kyc project management principles and methodologies

Work Mode

On-site

Job Type

Full Time

Job Description

Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
Demonstrates high level of leadership, interpersonal and client relationship skills
Provide expertise and guidance to the team on administrative and process aspects.
Serves as liaison between team, clients, leadership, and various other support team
Identifies opportunities for improvement; recommends possible training opportunities
Provides input into goal setting and provides performance feedback
Adapts team priorities to respond to customer and business partner needs
To improve efficiency, quality and services of ongoing projects/processes
Must have skills.
People management 4- 5+ years experience who Handled 40+ team Size
Able to drive the team performance.
Must have experience in handling direct UK customers & Internal stakeholders.
Identifies opportunities for improvement; recommends possible training opportunities
Provides input into goal setting and provides performance feedback. Excellent Communication skills and domain knowledge in Banking.
Must have Transaction Monitoring, Mortgage,
Preferred who handled CDD (New & Existing customers), Payment processing.
Job Requirements & eligibility Criteria:
8+ Years of experience in Banking BPO is preferred
University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
Minimum of 6+ years of Team handling is a Mandatory
Excellent understanding or an SME of KYC/AML/CDD experience
Excellent people management and interpersonal Skills
Excellent influencing Communication skills
Strong analytical/problem solving skills
Strong knowledge, understanding and application of project management principles and methodologies.
Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
Ability to communicate (oral/written) effectively in English to exchange information with our client.
Ensures team is meeting or exceeding contractual and service level obligations to customers
Collects customer's needs and translates to appropriate solutions
Interacts with customers and internal departments to resolve issues
Adhere to all appropriate and agreed standardized processes and procedures
Attending customer and leadership calls to gather feedback and updates.

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