BPO Sales Trainer

We are seeking an energetic and result-driven BPO Sales Trainer to design, deliver, and evaluate training programs for our sales teams. The ideal candidate will have hands-on experience in outbound/inbound sales processes, strong communication skills, and the ability to coach agents to achieve and exceed sales targets.

Key Responsibilities

• Conduct training sessions for new hires and existing agents on sales techniques, scripts, and processes.
• Deliver training on communication, objection handling, negotiation, and closing skills tailored for BPO sales.
• Develop engaging training material including presentations, role-plays, mock calls, and assessments.
• Monitor the effectiveness of training through evaluations, call audits, and performance metrics.
• Provide on-the-floor coaching and side-by-side monitoring to improve agent performance.
• Identify knowledge gaps and implement refresher trainings as required.
• Collaborate with Operations and Quality teams to align training programs with business goals.
• Stay updated with product knowledge, market trends, and customer behavior to enhance training content.
• Prepare training reports and recommend strategies for improving sales productivity.

Skills & Competencies

• Excellent communication, presentation, and facilitation skills.
• Strong knowledge of the BPO sales process (inbound/outbound calling, telesales, lead conversion).
• Ability to engage, motivate, and influence trainees effectively.
• An analytical mindset with ability to track training impact on performance.
• Proficiency in MS Office, CRM, and call monitoring tools.

Qualifications

• Graduate in any discipline.
• 2–5 years of experience in BPO Sales, with at least 1–2 years as a Sales Trainer.
• Prior experience in outbound telesales or international sales campaigns preferred.

Interested candidates can share their CV at [email protected]
Contact: 9130190811

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• B2B sales: 1 year (Preferred)

Work Location: In person