BPO / International Voice Process

Greetings from LG Home Comfort..!

We are hiring Customer Service Representatives for our Indian Branch (Knockout Agency – supporting LG Home Comfort, Canada).

Join a fast-growing international HVAC company and be part of a dynamic team supporting customers across Ontario, Canada. This role offers excellent learning opportunities, global exposure, and a professional work environment.

Job DescriptionKey Responsibilities

Customer Inquiries

• Handle inbound customer calls, emails, and chats related to HVAC products and services.

Order Management

• Process orders, answer customer questions, and resolve order-related concerns promptly.

Technical Support

• Provide basic troubleshooting assistance and technical support for HVAC services.

Issue Resolution

• Manage and resolve customer complaints in a professional and timely manner.

Data Entry & CRM Management

• Update customer profiles, service interactions, and notes accurately in the CRM system.

Requirements

Communication Skills

• Excellent verbal and written communication in English.

Customer Service Skills

• Ability to manage customer queries, complaints, and escalations effectively.

Technical Knowledge

• Basic understanding of HVAC products & services (training will be provided).
• Good computer and email handling skills.

Availability

• Willing to work in rotational shifts (evenings and weekends as needed).

Qualification

• Any Graduate.

Job Details

• Job Location: Chandivali, Powai (On-site)
• Job Type: Full-time, Permanent
• Notice Period: Immediate joiners preferred

Why Join Us? (Perks of Working Here)

• Work for an international HVAC company serving Canadian clients.
• Gain global customer service experience and exposure to North American standards.
• Professional and growth-oriented work culture.
• Paid Sick Leave
• Paid Time Off
• Opportunity to build a long-term career in the HVAC and customer service domain.

Notice Period :- Immediate joining required

Thanks & Regards

Human Resources - Akshita Thappa

7400278555

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Are you available to work on rotational shifts
• Are you comfortable to travel Powai location
• Can you join us on immediate basis?
• Have you handled International clients ?
• How much experience you have in BPO? and what process you have handled?

Language:

• English (Required)

Work Location: In person