Greetings from LG Home Comfort..! Job Title - Administrative Support Job Description Position: Administrative Assistant Location: Mumbai, India (supporting Canada-based operations) Employment Type: Full-time Company Description : L.G. Home Comfort (LGHC) is a Canadian HVAC company that was established in 2017. With a family-run approach, LGHC extends that level of delicate touch to its customers and treats every home we walk into as if it were our own. We started our Indian division, Knockout Agency in April 2024 to support our North American operations. It is located in the Boomerang Tower, Chandivali, Mumbai. Our India team works closely with the Canadian Sales, Inside Sales, and Outside Sales teams to ensure smooth operations, accurate documentation, and exceptional customer service. Role Overview As a Administrative Assistant, you will provide back-office and operational support to our Canada-based teams. You will manage customer applications, process rebates, prepare quotations and invoices, and ensure accurate scheduling in CRM platforms like Salesforce and Service Titan. Key Responsibilities Application Management: File and track rebate applications. Work on incomplete applications to ensure all required documents are in place. Handle POST assessment rebate processes. Sales & Quotation Support: Prepare accurate quotations for customers. Create and process invoices. Manage purchase orders efficiently. CRM Operations: Update and maintain records in Salesforce and Service Titan. Reschedule appointments and jobs in Service Titan when needed. Ensure all customer data and sales records are accurate and up to date. Team Coordination: Collaborate with Sales Reps, Inside Sales, and Outside Sales teams in Canada. Provide timely updates and reports on task progress. Requirements Proven experience in administrative or CRM-based roles (Salesforce and/or Service Titan experience preferred). Strong communication skills in English (written & verbal). High attention to detail and accuracy in data entry and documentation. Ability to work in a fast-paced, deadline-driven environment. Proficiency in MS Office (Excel, Word, Outlook). Willingness to work in a shift aligned with Canadian working hours. Why Join Us? Work with an International Team: Collaborate daily with our Canadian counterparts and gain global exposure. Cutting-Edge Tools: Get hands-on experience with top CRM platforms like Salesforce and Service Titan , boosting your technical skillset. Career Growth Opportunities: We believe in internal growth—high performers are recognized, rewarded, and given opportunities to advance. Structured Training & Support: Receive thorough onboarding and continuous learning from industry experts. Impactful Role: Your work directly supports sales teams, improves customer satisfaction, and contributes to company growth. Professional Work Environment: Be part of a collaborative, supportive, and process-driven workplace. Shift Days: Rotational – 5 working days with 2 days off (not fixed). Shift Timings: Primarily night shifts. However, timings may vary based on business requirements. Thanks & Regards Human Resources - Sharda Ganesh 740027855 Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): This is work from office job for Night Shift @ Powai location . Are you comfortable ? Total years of relevant experience Current CTC and Take home salary Expected CTC and Take home salary Are you ready to join us on immediate basis ? / If not please mention your notice period where do you stay in Mumbai ? Location: Mumbai, Maharashtra (Required) Work Location: In person
Greetings from LG Home Comfort..! Job Title - Administrative Support Job Description Position: Administrative Assistant Location: Mumbai, India (supporting Canada-based operations) Employment Type: Full-time Company Description : L.G. Home Comfort (LGHC) is a Canadian HVAC company that was established in 2017. With a family-run approach, LGHC extends that level of delicate touch to its customers and treats every home we walk into as if it were our own. We started our Indian division, Knockout Agency in April 2024 to support our North American operations. It is located in the Boomerang Tower, Chandivali, Mumbai. Our India team works closely with the Canadian Sales, Inside Sales, and Outside Sales teams to ensure smooth operations, accurate documentation, and exceptional customer service. Role Overview As a Administrative Assistant, you will provide back-office and operational support to our Canada-based teams. You will manage customer applications, process rebates, prepare quotations and invoices, and ensure accurate scheduling in CRM platforms like Salesforce and Service Titan. Key Responsibilities Application Management: File and track rebate applications. Work on incomplete applications to ensure all required documents are in place. Handle POST assessment rebate processes. Sales & Quotation Support: Prepare accurate quotations for customers. Create and process invoices. Manage purchase orders efficiently. CRM Operations: Update and maintain records in Salesforce and Service Titan. Reschedule appointments and jobs in Service Titan when needed. Ensure all customer data and sales records are accurate and up to date. Team Coordination: Collaborate with Sales Reps, Inside Sales, and Outside Sales teams in Canada. Provide timely updates and reports on task progress. Requirements Proven experience in administrative or CRM-based roles (Salesforce and/or Service Titan experience preferred). Strong communication skills in English (written & verbal). High attention to detail and accuracy in data entry and documentation. Ability to work in a fast-paced, deadline-driven environment. Proficiency in MS Office (Excel, Word, Outlook). Willingness to work in a shift aligned with Canadian working hours. Why Join Us? Work with an International Team: Collaborate daily with our Canadian counterparts and gain global exposure. Cutting-Edge Tools: Get hands-on experience with top CRM platforms like Salesforce and Service Titan , boosting your technical skillset. Career Growth Opportunities: We believe in internal growth—high performers are recognized, rewarded, and given opportunities to advance. Structured Training & Support: Receive thorough onboarding and continuous learning from industry experts. Impactful Role: Your work directly supports sales teams, improves customer satisfaction, and contributes to company growth. Professional Work Environment: Be part of a collaborative, supportive, and process-driven workplace. Shift Days: Rotational – 5 working days with 2 days off (not fixed). Shift Timings: Primarily night shifts. However, timings may vary based on business requirements. Thanks & Regards Human Resources - Sharda Ganesh 740027855 Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): This is work from office job for Night Shift @ Powai location . Are you comfortable ? Total years of relevant experience Current CTC and Take home salary Expected CTC and Take home salary Are you ready to join us on immediate basis ? / If not please mention your notice period where do you stay in Mumbai ? Location: Mumbai, Maharashtra (Required) Work Location: In person
Greetings from LG Home Comfort..! Company Description : L.G. Home Comfort (LGHC) is a Canadian HVAC company that was established in 2017. With a family-run approach, LGHC extends that level of delicate touch to its customers and treats every home we walk into as if it were our own. We started our Indian division, Knockout Agency in April 2024 to support our North American operations. It is located in the Boomerang Tower, Chandivali, Mumbai. We are hiring for Senior Website Developer Job location :- Powai Shift Timing :- 09.30 PM - 06.00 AM Reporting to :- Marketing Manager Position Overview We are seeking a highly skilled Senior Website Developer to lead web projects from concept to deployment. The ideal candidate should have strong expertise in front-end and back-end development, WordPress customization, API integrations, and SEO-friendly website structure. You will collaborate closely with our design, SEO, and marketing teams to create fast, secure, and conversion-driven websites. Key Responsibilities Lead the development, maintenance, and optimization of company websites (mainly WordPress-based). Build custom themes, plugins, and reusable components as per project requirements. Collaborate with designers, SEO specialists, and marketing teams to ensure responsive and high-performing websites. Integrate third-party tools such as CRMs, analytics, marketing automation, and e-commerce systems. Ensure cross-browser compatibility, mobile responsiveness, and accessibility standards. Conduct website performance audits, identify bottlenecks, and implement technical SEO best practices. Troubleshoot complex website issues and provide technical guidance to junior developers. Manage website migration, domain configuration, SSL setup, and hosting optimization. Stay up to date with emerging technologies, frameworks, and security best practices. Required Skills & Qualifications Bachelor’s degree in Computer Science, IT, or a related field. 5+ years of professional experience in website development. Strong command over HTML5, CSS3, JavaScript, jQuery, PHP, and MySQL . Expertise in WordPress (theme & plugin development, ACF, Elementor, WPBakery, WooCommerce). Experience with API integration (REST, JSON, etc.) and basic knowledge of React or Next.js is a plus. Familiarity with cPanel, DNS, version control (Git) , and hosting management . Solid understanding of SEO principles , Core Web Vitals , and page speed optimization . Ability to manage multiple projects, meet deadlines, and guide junior team members. Preferred Skills (Nice to Have) Experience with Shopify or custom PHP frameworks (Laravel, CodeIgniter). Knowledge of Google Tag Manager, Analytics 4, and schema markup. Understanding of security best practices and website hardening techniques. Prior experience in working with marketing agencies or international clients. Key Attributes Detail-oriented with strong problem-solving skills. Excellent communication and collaboration abilities. Self-driven, accountable, and proactive in identifying improvements. What We Offer Competitive salary package based on experience. Exposure to international projects. Growth opportunities in a fast-evolving digital agency. Collaborative and dynamic work environment. Thanks Human Resources - Akshita Thappa 7400278555 Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
As a Salesforce Marketing Cloud Specialist at LG Home Comfort, your primary responsibility will be to design, implement, and optimize marketing automation campaigns using Salesforce Marketing Cloud (SFMC) tools. You will collaborate with various teams to deliver impactful marketing initiatives. Here is a breakdown of your role: Key Responsibilities: - Design, build, and execute multi-channel customer journeys using Journey Builder, Automation Studio, and Interaction Studio. - Manage email, SMS, push notifications, in-app messaging, and web personalization campaigns. - Develop and maintain data extensions, audience segmentation, dynamic content, and personalization strategies. - Write and optimize SQL queries, AMPScript, and Server-Side JavaScript (SSJS) to support data-driven campaigns. - Create automated data imports, extracts, and data workflows to ensure data integrity and campaign accuracy. - Build and maintain responsive email templates using HTML/CSS and ensure rendering across devices. - Collaborate with CRM, data, and marketing teams to translate business requirements into SFMC solutions. - Integrate SFMC with Salesforce Sales/Service Cloud, external systems, and APIs. - Set up and manage preference centers, subscription management, and CAN-SPAM/GDPR compliance. - Conduct A/B and multivariate testing to optimize campaigns for higher engagement and conversion. - Monitor and troubleshoot deliverability, bounce rates, and inbox placement. - Build dashboards and reports to track campaign performance, ROI, and marketing KPIs. - Stay up to date with SFMC product updates, best practices, and industry trends. - Train and support internal stakeholders in using SFMC features effectively. Required Skills & Qualifications: - Bachelor's degree in Marketing, Computer Science, or a related field. - 3-5 years of experience working with Salesforce Marketing Cloud. - Proficiency in Journey Builder, Email Studio, Automation Studio, Audience Builder. - Strong knowledge of SQL, AMP Script, and API integrations. - Experience with data segmentation, customer lifecycle campaigns, and marketing automation. - Salesforce Marketing Cloud certifications (e.g., Email Specialist, Developer, Consultant) preferred. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and collaboration abilities. Nice to Have: - Experience with Salesforce Sales/Service Cloud integration. - Knowledge of HTML/CSS for responsive email templates. - Exposure to other marketing automation platforms or CRM tools. In case of any queries or further details, please feel free to reach out to Human Resources - Akshita Thappa at 7400278555. Note: This role is a full-time, permanent position based in Powai, with a shift timing of 2.00 PM - 10.30 PM. The ability to commute or relocate to Mumbai, Maharashtra, is required.,
Greetings from LG Home Comfort..! We are hiring Customer Service Representatives for our Indian Branch (Knockout Agency – supporting LG Home Comfort, Canada) . Join a fast-growing international HVAC company and be part of a dynamic team supporting customers across Ontario, Canada . This role offers excellent learning opportunities, global exposure, and a professional work environment. Job DescriptionKey Responsibilities Customer Inquiries Handle inbound customer calls, emails, and chats related to HVAC products and services. Order Management Process orders, answer customer questions, and resolve order-related concerns promptly. Technical Support Provide basic troubleshooting assistance and technical support for HVAC services. Issue Resolution Manage and resolve customer complaints in a professional and timely manner. Data Entry & CRM Management Update customer profiles, service interactions, and notes accurately in the CRM system. Requirements Communication Skills Excellent verbal and written communication in English. Customer Service Skills Ability to manage customer queries, complaints, and escalations effectively. Technical Knowledge Basic understanding of HVAC products & services (training will be provided). Good computer and email handling skills. Availability Willing to work in rotational shifts (evenings and weekends as needed). Qualification Any Graduate. Job Details Job Location: Chandivali, Powai (On-site) Job Type: Full-time, Permanent Notice Period: Immediate joiners preferred Why Join Us? (Perks of Working Here) Work for an international HVAC company serving Canadian clients. Gain global customer service experience and exposure to North American standards. Professional and growth-oriented work culture. Paid Sick Leave Paid Time Off Opportunity to build a long-term career in the HVAC and customer service domain. Notice Period :- Immediate joining required Thanks & Regards Human Resources - Akshita Thappa 7400278555 Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): Are you available to work on rotational shifts Are you comfortable to travel Powai location Can you join us on immediate basis? Have you handled International clients ? How much experience you have in BPO? and what process you have handled? Language: English (Required) Work Location: In person