Job Profile:
The BPO Call Center Executive is responsible for handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing accurate information in a timely and professional manner. The role requires maintaining customer satisfaction, following communication scripts and process guidelines, and ensuring high-quality service delivery as per company and client standards.

Key Responsibilities:

Handle customer calls and respond to queries effectively.
Provide accurate information and resolve customer issues.
Maintain records of interactions and follow up when necessary.
Meet performance targets such as call quality, response time, and customer satisfaction.
Adhere to company policies, process workflows, and service protocols.

Required Skills:

Good verbal and written communication skills.
Customer service orientation with patience and empathy.
Basic computer and data entry skills (Excel skills).
Ability to handle high call volumes.

Job Type: Full-time

Pay: ₹11,050.91 - ₹20,000.00 per month

Work Location: In person

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BPO Executive