BPO Collections & Verification Specialist

The BPO Collections & Verification Specialist will be responsible managing accounts receivable, verifying invoices (pre and post funding) and administering debt collection recovery. To be a successful Collections & Verification Specialist, you must demonstrate strong communication and attention to detail, results driven and able to multi-task. This position is full time with US based hours and on the job training. Key Responsibilities to include: Monitors and tracks accounts receivables to ensure timely handling of payment delays, discrepancies, and disputes Using email, phone conversations, and web portals to communicate with clients and debtors to facilitate payment recovery attempts, dispute resolution, validity of invoices, charges applicable, and pay-to information. Ensures compliance of all required documentation is within the established internal control procedures. Properly documenting all correspondence with clients and debtors in the appropriate systems. Maintain a high level of quality, accuracy, and detail in all workflow processes. Performs ongoing pre and post funding verifications and documentation review for debtors & clients by ensuring timely deliverables are obtained Using email, phone conversations, and web portals to verify with clients the validity of invoices, charges applicable, and pay-to information. Ensure compliance with all required documentation within the established internal control procedures. Properly documenting all correspondence with clients and debtors in the appropriate systems. Maintain a high level of accuracy, detail, and integrity while handling various clients and debtors. Requirements Desired Skills and Competencies: Excellent verbal and written English High attention to detail Ability to learn new computer systems quickly Presentable attitude and service to clients Fast and accurate typer Proficiency in Microsoft Office Suite Experience working with FactorSoft and AI-driven automation tools Personal Attributes: Highly organized, proactive, and results driven. Ability to work independently with minimal supervision while ensuring collaboration across distributed teams. Strong sense of ethics, professionalism, and commitment to confidentiality in handling sensitive client and financial information. Solution-oriented mindset with the ability to adapt in a fast-paced, dynamic environment.