Boutique Operations Specialist

We are looking for a Boutique Operations Specialist Commercial Operations to manage finance and commercial processes across jewellery boutiques. The role involves handling POSS & eGHS systems, gold voucher management, gold rate operations, GHS processes, reconciliations, compliance, reporting, and process improvement initiatives.

Roles & Responsibilities:

• Manage POSS & eGHS system updates, testing, implementation, and user adoption
  
• Ensure adherence to commercial processes, accounting standards, and statutory compliance
  
• Conduct POSS and commercial process training for store teams
  
• Handle Gold Voucher (GV) operations including indent tracking, blocking/unblocking, reconciliation, and reporting
  
• Perform EPOSS vs Oracle reconciliation and monitor duplicate GV redemptions
  
• Circulate daily gold rates and analyse monthly gold rate deviations
  
• Manage GHS / eGHS operations including refunds, reconciliations, ACH monitoring, and bank coordination
  
• Handle failed digital transactions and chargeback documentation
  
• Prepare and review MIS reports related to GV, discounts, digital payments, and gold rate deviations
  
• Coordinate with Finance, IT, Banks, and Store Operations teams
  
• Support team performance, training, and timely closure of vacancies

Key Skills

Commercial Operations, Finance Operations, Retail Finance, Jewellery Industry, SAP, Advanced Excel, Accounting, Reconciliation, MIS Reporting, POSS, eGHS, EPOSS, Gold Voucher Management, GV Operations, GHS Operations, Gold Rate Management, Store Operations, Compliance, Process Improvement, Digital Payments, Bank Reconciliation