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Job Description: At PwC, the team in risk and compliance focuses on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. The team helps organizations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a member of the regulatory risk compliance team at PwC, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. Your role will involve providing guidance on compliance strategies and assisting clients in navigating complex regulatory environments. In this position, you are expected to be a reliable and contributing member of a team. In PwC's fast-paced environment, you are required to adapt quickly, take ownership of tasks, and consistently deliver high-quality work that adds value for clients and contributes to the team's success. Key Skills: To excel in this role, you should demonstrate the following skills, knowledge, and experiences: - Embrace a learning mindset and take ownership of your own development. - Value diverse perspectives, understand the needs and feelings of others. - Cultivate habits for maintaining high performance and realizing your potential. - Actively listen, ask clarifying questions, and communicate ideas clearly. - Seek, reflect on, act upon, and provide feedback. - Gather information from various sources, analyze facts, and identify patterns. - Dedicate yourself to understanding how businesses operate and developing commercial awareness. - Learn and apply professional and technical standards, adhere to the Firm's code of conduct and independence requirements. Title: HCP Engagement End User Support Specialist Location: Not specified Date Last Modified: May 15, 2025 Brief Company Description: PwC is committed to connecting individuals with diverse backgrounds and skill sets to collaboratively solve important challenges and lead with purpose for clients, communities, and the global community. The organization collaborates with 429 of the Fortune 500 companies and operates Acceleration Centers (ACs) globally, including the PwC Advisory Acceleration Center in Bangalore, focusing on various consulting solutions. PwC's culture emphasizes high performance, excellence, diversity, and inclusion. Employees receive support from a network of colleagues and access to global leadership development frameworks and digital technologies. The firm prioritizes caring for its people, making it one of the top places globally to work and excel. JOB OVERVIEW: Compliance Central Associate Preferred Title: HCP Engagement End User Support Specialist Education/Certifications: Ideal candidates for this role are graduates with experience in a process-driven, regulated environment, preferably with a background in customer service, end-user support, and exposure to Appian (BPM) or Azure DevOps. Roles and Responsibilities: The candidate will be primarily responsible for ticket triage, incident resolution, and providing system usage guidance. This includes entering tickets, tracking progress, communicating with stakeholders, and escalating issues when necessary. The ideal candidate should possess a customer-first mindset, experience with support platforms, and a process-driven approach to resolving user issues.,
