Bodyshop Advisor

Job Title: Bodyshop Service Advisor Bodyshop & Detailing Centre

Location:

Job Summary:

Bodyshop Service Advisor

Key Responsibilities:

• Customer Interaction & Consultation:

• Greet and assist customers professionally as they arrive at the workshop.
• Understand and record customer concerns and vehicle service requirements.
• Provide service recommendations based on vehicle condition, customer needs, and available solutions.

• Service Sales & Upselling:

• Explain the features and benefits of Brotomotiv’s detailing and bodyshop services, including PPF, ceramic coating, dent-paint packages, etc.
• Offer value-added services and upsell packages where applicable to increase revenue and customer satisfaction.

• Job Card Management:

• Accurately prepare and manage job cards for every service vehicle.
• Clearly list customer complaints, recommended jobs, selected services, and delivery timelines.
• Assign jobs to relevant departments (dent, paint, detailers, etc.) and track job progress.

• Workshop Coordination:

• Follow up with technicians to ensure work is done as per job card.
• Ensure quality checks are done before vehicle delivery.
• Notify customers of any delays, cost revisions, or additional work needed with proper approvals.

• Customer Experience Management:

• Keep customers informed about job status, estimated costs, and delivery timelines.
• Handle complaints or concerns promptly and escalate when needed.
• Ensure vehicle handover is smooth, clean, and accompanied with proper explanation of the work done.

• Administrative & Reporting Duties:

• Maintain daily reports of incoming jobs, pending work, and completed services.
• Coordinate with inventory and parts departments to ensure parts availability.
• Support the billing team by verifying job completion before invoice generation.

Requirements:

• Education:

  Diploma/Graduate in Automobile Engineering, Mechanical Engineering, or any relevant field. Certification in Automotive Service Advisory is a plus.

• Experience:

  Minimum 1-3 years of experience in a service advisor role at an automotive service center or detailing studio. Freshers with high enthusiasm and customer-facing skills may also apply.

• Skills:

• Excellent communication and interpersonal skills.
• Strong understanding of automotive services, bodyshop, and detailing work.
• Customer-first approach and problem-solving attitude.
• Familiarity with service CRM software or job card systems is preferred.
• Ability to multitask and coordinate with various departments.

What We Offer:

• Competitive salary and incentives.
• Growth opportunities across our pan-India franchise network.
• Training and development in advanced automotive care techniques.
• A young and vibrant work culture driven by customer experience.