Body Shop Advisor

Job Summary:

A Bodyshop Advisor serves as the liaison between customers and the bodyshop team in an automotive repair center. They are responsible for handling accident repair enquiries, providing repair estimates, booking appointments, managing insurance claims, and ensuring a smooth customer experience throughout the vehicle repair process.

This role combines technical knowledge, customer service, and administrative skills in a fast-paced, detail-oriented environment.

Key Responsibilities:

• Greet customers and assess their vehicle damage concerns.
• Prepare accurate repair estimates using specialist software (e.g., Audatex).
• Liaise with insurance companies to process claims and approvals.
• Coordinate with the workshop to schedule and monitor repair progress.
• Keep customers updated on repair status and estimated completion times.
• Ensure all required parts are ordered and available in time.
• Handle vehicle check-in and check-out procedures.
• Complete all related paperwork, invoices, and service reports.
• Ensure customer satisfaction and handle any complaints professionally.

Required Skills & Competencies:

• Strong customer service and communication skills.
• Knowledge of bodyshop and accident repair processes.
• Familiarity with estimating systems (e.g., Audatex, Glassmatix) is a strong advantage.
• Good administrative and organizational skills.
• Ability to multitask and remain calm under pressure.
• Basic knowledge of vehicle structure and insurance claim procedures.
• IT proficiency (Microsoft Office, CRM systems).

Qualifications:

• High school diploma or equivalent.
• Experience in a bodyshop, accident repair centre, or automotive service environment preferred.
• Training or certification in vehicle damage assessment or insurance claims is beneficial.
• Valid driver’s license may be required.

Work Environment:

• Office-based within a bodyshop or accident repair centre.
• Regular communication with workshop staff, parts departments, insurers, and customers.
• May require occasional vehicle inspections on-site.

Job Type:

• Full-time
• Monday to Friday, with some weekend or extended hours depending on the employer

Job Type: Full-time

Pay: ₹9,838.00 - ₹24,405.48 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person