Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Territory Service Representative Roles and Responsibilities of TSR : Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Sharing Competition information About BD ∙Be part of an organization synonymous with efficiency and trust. ∙Elevate your career in a fast-paced environment that offers growth and attractive compensation. ∙Join a globally recognized brand committed to innovation and service excellence, fostering a supportive and inclusive work environment. Requirements ∙Dependable, friendly, and tech-savvy individuals with a two-wheeler & valid license ∙Age: 19-28 years ∙Qualification: SSLC/10th Pass ∙Geographical Area Knowledge ∙Basic English communication required (Read, Write, Speak) Smartphone: Access to a smartphone for task management and communication Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Explore Location Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Explore Location Show more Show less

Purpose Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC Key Responsibilities Responsibilities Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support service quality and excellence in the PUD/ DC Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Efficient handling of exceptions in the PUD/ DC % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Show more Show less

Candidates able to read and speak in English, knowledge about shipment tally process, flexible to work in shifts. Education 10th class pass and required marks sheet, adhar card and Pancard Show more Show less

Candidates able to read and speak in English, knowledge about shipment tally process, flexible to work in shifts. Education 10th class pass and required marks sheet, adhar card and Pancard Show more Show less

Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Age : 20 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License)- High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Age : 20 to 28 years Knowledge: Should know local geography. Skills: Description Should possess a two-wheeler Should possess a valid DL (Driving License) Show more Show less

URJENT NEED DELIVERY BOYS REFER YOUR FRIENDS, REFERAL BONES 2000/-

TSR ( Field Delivery wok) Qualification: Minimum 12 th pass. Experience: TSR-Preferably with 1-2 years of experience from Service Centre background. Age: 20 to 28 years Knowledge: Should know local geography. Delivery Boy ( Field Job) Skills: - Should possess a two-wheeler – Should possess a valid DL (Driving License) – High organizational commitment – Good team worker – Preferably knows basic Computers – Good communication in Local/Hindi/English languages Show more Show less

Key Role & Responsibilities: Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients. Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ outsourced manpower. Ensure daily updation, allocation and collection OTM machines for deliveries. Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier. Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally. Ensure adequate manning in terms for full-time employees, PDAs etc. Generate and maintain MIS related to the service centre. Maintain MIS. Ensuring compile ops process as per ISO guidelines and records maintained. Show more Show less

Roles and Responsibilities of TSR : Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Show more Show less

Roles and Responsibilities of TSR : Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Show more Show less

Roles and Responsibilities of TSR : Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Show more Show less

Roles and Responsibilities of TSR : Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Show more Show less

Territory Service Representative Roles and Responsibilities of TSR: Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Sharing Competition information About BD ∙Be part of an organization synonymous with efficiency and trust. ∙Elevate your career in a fast-paced environment that offers growth and attractive compensation. ∙Join a globally recognized brand committed to innovation and service excellence, fostering a supportive and inclusive work environment. Requirements ∙Dependable, friendly, and tech-savvy individuals with a two-wheeler & valid license ∙Age: 19-28 years ∙Qualification: SSLC/10th Pass ∙Geographical Area Knowledge ∙Basic English communication required (Read, Write, Speak) Smartphone: Access to a smartphone for task management and communication Show more Show less

Key Responsibilities Responsibilities Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key accounts Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart Develop deep understanding of the client’s business needs to identify the best manner of designing and positioning Blue Dart’s services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc Ensure retention and revenue growth from the assigned key accounts; Track their revenues on a regular basis and take corrective actions, if any, to achieve the revenue targets Provide timely service delivery to all assigned key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc. Proactively track shipments of key accounts and ensure timely deliveries to such customers Organize priority delivery and special pickups for key accounts, in collaboration with operations, as and when required Handle calls within the stipulated timelines and ensure adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required; Make quarterly presentation to the customers and share NSL data with them on a monthly basis Ensure handling of claims of key accounts as per the company policy/objectives Show more Show less