Roles and Responsibilities of an Operations staff : Managing day-to-day activities to ensure smooth movement of shipments within the hub (in house work). Ensure accurate sorting of shipment based on the destination and product. Scanning the shipments Loading and unloading vehicles, manage the flow of goods at the loading docks. Following established guideline for handling shipments, safety protocols and quality standards. Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Show more Show less

Qualification : Minimum 12th pass preferably Graduate. Experience : 3-4 years of experience from Service Centre background. Age :25 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Show more Show less

Purpose Responsible for attending walk in customers at the counter and handle bookings. Key Responsibilities Responsibilities A professional demeanor and broad knowledge about the business’s products and services. To convert all footfalls into bookings Build good rapport with customers. Ensure on time reporting. To act as a Sales personnel, a customer service personnel, and as operations personnel Support the operations team in Tele calling of undelivered shipments (whenever possible) Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible) Ensure proper maintenance of the counter/take ownership. Track the cash bookings daily and update the status to regular/important clients. Ensure ‘NIL’ errors during data entry. Maintain all the necessary records/reports. Achieve/surpass the targets set by HO/Regional retail in charge. Convert normal bookings into high revenue yielding products like TDD. Provide sales lead information in the requisite format to the retail in charge. Explain all the products to customers and guide them in choosing the product which is best suited to their requirement. Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process. Ensure proper dressing/grooming as per company standards. Ensure that branding (glow sign boards/Logo letters) are maintained neatly. Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter. Show more Show less

Ops Tally, timely Loading and unloading of vehicles without exception, perfection in tally process. Ensures all EDD shipments are out scanned and delivered on time. Has a punctual and honest towards work. Ensure timely dispatch of vehicles, with required documentation. Has a punctual and honest towards work. Able to do rational shift – First/Second and Night Shift. Basic English communication required (Read, Write, Speak) Smartphone: Access to a smartphone for task management Candidate must be capable in managing the team effectively. capable of Managing the POD, COD,DOD,FOD Capable of Handling PDA/Agent Demonstrate good Discipline in workplace Ready to accept challenges Show more Show less

Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Ops Staff- Fresher / 1-2 years of experience from warehouse/hub Age : 20 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

urjent need delivery boys refer your friends also referal bones 2000/-

urjent need Delivery boys ,refer your friends also ,referal bones 2000/-

Territory Service Representative Qualification : Minimum 12th pass preferably Graduate. Experience : 3-4 years of experience from Service Centre background, handling Delivery and Pick up of Shipments by self and through team. Age :28 to 32 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Qualification : Minimum Graduate Experience : 5-7 years of experience from Service Centre/ Warehouse. Age : 32 to 36 years Role & Responsibilities: Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin Visits of various location in lucknow office and lucknow zone like Raibarely, Tanda, Gola, Lucknow, Balrampur and etc. for ops activity Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Monitor performance of staffs in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc. Generate and maintain MIS. Time to time trainings are conducted to delivery/pickup/counter staffs. Ensuring all locations are compiled ops process as per ISO guidelines and records maintained Action the exceptions raised in the audits Branding is in place as per HO guidelines. Show more Show less

TSR ( Field Delivery wok) Qualification: Minimum 12 th pass. Experience: TSR-Preferably with 1-2 years of experience from Service Centre background. Age: 20 to 28 years Knowledge: Should know local geography. Delivery Boy ( Field Job) Skills: - Should possess a two-wheeler – Should possess a valid DL (Driving License) – High organizational commitment – Good team worker – Preferably knows basic Computers – Good communication in Local/Hindi/English languages Show more Show less

Qualification : Minimum Graduate Experience : 5-7 years of experience from Service Centre/ Warehouse. Age : 32 to 36 years Role & Responsibilities: Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Monitor performance of staffs in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc. Generate and maintain MIS. Time to time trainings are conducted to delivery/pickup/counter staffs. Ensuring all locations are compiled ops process as per ISO guidelines and records maintained Action the exceptions raised in the audits Branding is in place as per HO guidelines. Show more Show less

Candidates able to read and speak in English, knowledge about courier and cargo tally process and pickup and delivery, flexible to work in shifts. Education 10th class pass and required marks sheet, Adhar card and Pancard and bike, driving license, Registration certificate and insurance copy. Show more Show less

Job Title Senior Executive - Operations - PANJIM Purpose Responsible for ensuring timely pickup of Surface and Apex shipments from the customers and connecting them onto the network as per the set cut offs Key Responsibilities Responsibilities Operational Supervise daily outbound activities for Apex/ Surface operations at the PUD/ Distribution Center to ensure timely and accurate pickups from customers Ensure adherence to the operational workflows and standard operating procedures (SOPs) at the PUD/DC for all Pick-up related activities Conduct daily staff briefings, including communication regarding any operational changes, route changes, heavy loads etc Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephone & overall monitoring of staff wise productivity Ensure timely pickups from call center customers (cash customers) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators Ensure collection of appropriate documents from customers for regulatory purposes (octroi, sales tax, etc.) along with the picked-up shipments Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback Ensure timely and correct data capture for all pickups Ensure timely deposit of the cash sales amount and octroi collected to accounts Coordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for Pick-ups Supervise the vehicle placement at bays and monitor the carting/ loading process Supervise and ensure accurate tally processes for pick up shipments Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments Ensure timely and accurate documentation for all outbound loads prior to the scheduled network connections Ensure safe handling of all shipments at the PUD/DC; Handle security exceptions in the service center along with the security team Monitor performance of Pick-up Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally People Provide direction, guidance and support to the employees to help them discharge their duties effectively Ensure capability building for the team Key Result Areas and Key Performance Indicators S.No Key Result Areas Key Performance Indicators Drive service quality and excellence in the PUD/ DC in terms of pick-ups % Adherence to committed pick-up timings Regular pickups Cash pickups Timely connectivity of outbound loads to the Hub (% compliance) Air Hub Ground Hub Ensure accuracy in data capture (% compliance) Achievement of target NPS Scores for the PUD/DC Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit Drive Operations Process Efficiency and capability % increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee) Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC Key Responsibilities Responsibilities Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support service quality and excellence in the PUD/ DC Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Efficient handling of exceptions in the PUD/ DC % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

URJENT NEED DELIVERY BOYS ,REFER YOUR FRIENDS ALSO,REFERAL BONES 2000/-

Job Title: Executive - Operations Function: Operation RCS Grade: N Reporting To: Manager - Operations Location: Silvassa About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth. Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre Analyse load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers. Monitor daily loads and plan delivery and pick-up schedules accordingly. Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop. Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc. Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork. Ensure availability of sufficient vehicles for inbound / outbound operations Ensure safe handling of all shipments and report any damaged cases to the origin/ hub Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs) Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc. Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly. Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally. Generate and maintain MIS related to the PDA/MPC billing. People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers. Show more Show less