Qualification : Minimum 12th pass preferably Graduate. Experience : 3-4 years of experience from warehouse/hub. Age :28 to 32 years Knowledge & Skills: Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centres / Service Centres Ensure code updation for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same. Conduct daily staff briefings, including communication regarding any operational changes in the shift. Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc. Preferably possess a valid DL (Driving License) & two-wheeler. High organizational commitment. Good team worker. Preferably knows basic Computers. Good communication in Local/Hindi/English languages. Show more Show less

Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Ops Staff- Fresher / 1-2 years of experience from warehouse/hub Age : 20 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Age : 20 to 28 years Knowledge: Should know local geography. Delivery Boy ( Field Job) Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Territory Service Representative Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Age : 20 to 28 years Knowledge: Should know local geography. Delivery Boy ( Field Job) Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Hardware and Software Deployment: Efficient deployment of IT hardware (Laptop/IPAD) and software across the region to ensure seamless operations. Technical and Support Services: Providing internal and external technical assistance to address and resolve IT issues(Websites\A2A\C2NG\Fareeye). OSD Deployment: Implementing and managing Operating System Deployment processes for streamlined setup and configuration of devices. NGWS Queries: Managing and resolving queries related to the Next Generation Workstation Solution (NGWS) for enhanced user support entire region(Bit logger Key\Admin Portal). Tracking and Shipping API Support: Supporting and optimizing regional API integrations for tracking and shipping operations. Sales MIS: Rotational Morning shift and automate the process if needed. HAM Module Management: Overseeing the Hardware Asset Management (HAM) module of DHL for asset tracking and utilization. Process Automation: Streamlining workflows and enhancing efficiency through automated processes. IT Operations and Critical Patches: Managing global IT operations and deploying essential OSD and security patches to safeguard systems. R & D : Test and exploring new technologies and solutions to improve processes and systems. Coordination with Network Team: Collaborating with the network team to ensure seamless connectivity and resolve network-related issues for the region Show more Show less

Job Title Area Operations Head Function Regional Business Reporting to Branch Operations Head / Area Head Purpose Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area Key Responsibilities Responsibilities Financial Support Area Head in developing the budget for the Area Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs on a regular basis and take corrective actions, if any Operational Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations Oversee the management of all Service Centers in the Area to ensure efficient operations Drive key performance metrics for various operations processes in the Area (Service Centers) Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.) Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals People Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Optimize costs in the Area % reduction in Operating Costs for the area Reach Enhancement Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) Drive service quality and excellence in the Area Overall adherence to area service quality in terms of Net Service Levels (NSL), EDD , TWD & BDD Delivery performance as per transit time for all products % undelivered shipments Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups Achievement of target NPS Scores for the Area Ensure Security of Shipments Number of open security related cases in the Area Ensure Regulatory Compliance Compliance to all applicable regulatory requirements Drive Operations of Channel Partners attached to the Area Operational Performance of RSPs PDAs Delivery Agents Drive Operations Process Efficiency and capability % increase in operational productivity in the Area (measured as shipments/ employee ) % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Support Employee Capability Building % Key area positions with identified successors / potential successors Drive employee morale and engagement Employee Attrition (%) PDA Attrition (%) Show more Show less

Job Title: Executive - Operation Function: Operation RCS Grade: N Reporting To: AM - Operation Location: SUH, Surat About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth. Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Follow-up with airline for timely upliftment & delivery of load (e.g. Flight timely departures and arrivals load offloading schedule working time, solve daily operational issues, follow up through on Airline site,) Manage inventory for load movement delivery and associated paperwork. Proactive, punctuality, discipline, time management and leadership Support hiring of new staff. Reviewing the performance of the hub. Monitoring all hub operation work inbound and out bound operation. Interaction with Vehicle vendor / airlines to solve their issues. Tracking of Vehicle & flight to maintain TAT. Handling First & Last mile operation to ensure to meet up to SQ. Developed and implemented the strategies to ensure operation efficiency and effectiveness. Monitored performance of staff against agreed target areas for improvement and provided constructive feedback. People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers. Show more Show less

Handling Walk-in Customers Ensuring Counter Sale Increase Cash collection Maintaining all the required reports and following counter guidelines Maintaining discipline and brand-value Show more Show less

Job Title: Sr. Territory Service Representative Function: Operation RCS Grade: N Reporting To: AM - Operation Location: SUH, Surat About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth. Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Sharing Competition information. Self grooming and upgradation of product and operations knowledge People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers. Show more Show less

Candidates able to read and speak in English, knowledge about courier and cargo tally process and pickup and delivery, flexible to work in shifts. Education 10th class pass and required marks sheet, Adhar card and Pancard and bike, driving license, vehicle registration certificate and insurance copy. Show more Show less

Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route. Generating Sales lead Sharing Competition information. Self-grooming and upgradation of product and operations knowledge Show more Show less

Loading, transporting, and delivering shipments to customer in a safe, timely manner. Assisting loading and unloading shipments from vehicles. Adhering to assigned routes and following time schedules. Preparing reports and other documents relating to deliveries and pickup Answering customer queries/ensure customer satisfaction. Ensure safety and security of all shipments in the location. Establishes and maintain outstanding relationship with customers. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less

Purpose Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Key Responsibilities Responsibilities Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations Monitor the daily in scan and out scan of shipments and related paperwork Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Check and hand over delivery sheets to the delivery staff Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution aily basis recheck exceptions of the previous day and ensure follow up of the same Ensure safe handling of all shipments at the service center and report any damaged cases to the origin Handle security exceptions in the service center along with the security team Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA Ensure daily updation, allocation and collection OTM machines for deliveries Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally Ensure adequate manning in terms for full-time employees, PDAs etc Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively. Show more Show less