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Innovatz Global LLC
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blackrock aladdin Lead/ Assistant Manager

blackrock aladdin Lead/ Assistant Manager

Innovatz Global LLC

10 - 15 years

25 Lacs

Malaysia

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Aladdin blackrock aladdin Investment

Work Mode

On-site

Job Description

Position: Assistant Manager, Investment (BlackRock Aladdin domain expert and App support)

Location: Malaysia

Duration: Contract to Full time

Major key skill required:

About the Role : Assistant Manager, Investment

Provide day-to-day L2 BAU support for Aladdin

To understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner within SLA.

Ensure solutions are consistent with regional template.

Perform investigation & diagnosis of incidents, and provide L2 support to resolve any Aladdin related issues within SLA.
Closely follow up on outstanding L2 incident & service requests up till closure and ensure users are informed and updated about their ticket status.
Support end users in system usage and assist in raising overall Aladdin proficiency in the end user base and act as an Aladdin ambassador.
Participate/support in regional project activities with Aladdin focus where necessary.
Successful system and process integration, efficient SLA driven end-user support and communications.
Adherence to AIA IT standard policies (e.g. Incident, Problem & Change policies), SLA, audit compliance, IT best practices and maintaining relevant IT documentations (e.g. team SOP / IT Handbook etc.).
Standby and support for major incident (S1 and S2 high severity cases) where necessary.
Supporting Team Manager on work assignments where necessary.

Minimum Job Requirements:

Bachelor's degree in IT or other relevant discipline.
5-8 years relevant experience in regional solution/system support with Aladdin focus across the ASPAC region.

Thanks,

Siva

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