Billing Analyst / Sr. Analyst / Lead

Key roles and responsibility:

• Candidate should have 2-13 years of experience
• Perform daily audits to reconcile active customer services with corresponding billing records.
• Identify discrepancies between service provisioning and billing; document and report findings.
• Create and manage billing tasks to initiate new charges or remove services as necessary based on provisioning updates.
• Collaborate with provisioning teams to understand service changes and ensure accurate billing alignment.
• Generate and distribute weekly discrepancy reports, including detailed breakdowns of associated revenue variances.
• Track and analyze recurring discrepancies to identify process gaps and propose improvements.
• Ensure compliance with company policies, contractual obligations, and regulatory standards regarding billing.
• Support month-end and quarter-end reconciliation processes as needed.
• Participate in internal audits and respond to external audit requests related to billing activities.
• Connecting with prospect customers on a weekly basis and sharing the feedback.
• Creating Billing template specialized for each customers and testing with initial Billing They will collaborate closely with provisioning, customer service, and billing teams to resolve discrepancies, initiate billing adjustments, and provide regular reporting on revenue variances.
• Experience in telecommunications, IT services, or managed services is preferred.

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