Bilingual Expert (Spanish & English)

As a Customer Service Representative at the organization, you will play a crucial role in assisting customers with a go-getter attitude. Your primary responsibilities will include: - Providing satisfactory customer service - Conducting Level-1 troubleshooting - Ensuring prompt resolution of all customer issues - Protecting customers" confidential information and using it solely for official purposes You will be expected to: - Engage with current and prospective customers via the Internet and various software platforms - Provide information about ongoing promotions - Answer any queries from customers - Follow up with customers to ensure their satisfaction - Respond to inquiries and effectively resolve any issues We are looking for individuals who are: - Open to receiving consistent coaching - Actively participating in performance planning - Setting goals for themselves - Valuing flexibility and adaptability to change The ideal candidate for this role should: - Be a Graduate, either a Fresher or an Experienced professional - Have an awareness of Spanish culture - Be proficient in handling calls in both Spanish and English - Be comfortable working in night shifts and a 24*7 work setting - Possess strong communication skills in both English and Spanish, both verbal and written - Hold a B1/B2 level certification (added advantage) If you are enthusiastic about providing exceptional customer service, resolving issues effectively, and contributing to a dynamic work environment, we encourage you to apply for this position. Join our team and be a part of our commitment to work-life balance initiatives, rewards, recognition, and internal career advancement opportunities through Internal Job Postings (IJP).,