BGSW_PLM_ADMIN_BAN

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :
Diagnosing and repairing issues.

• Resolving network issues.

• Installing and configuring software.

• Speaking to customers to quickly get to the root of their problem.

• Good knowledge in understanding the problem statement.

• Provide the solution within defined time.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Supporting the roll-out of new applications.

• Ready to work in shifts.

Educational qualification:

• Bachelor’s degree in computer science or computer engineering

• PLM Experience is preferred

• 4 to7 years’ professional experience

Experience :

• Knowledge on ticketing tools preferably ServiceNow

• Should have experience in working L1 and L2 tickets

• Knowledge of Python and SQL

• Experience with remote desktop applications and help desk software.

• Ability to work independently with minimal supervision and assistance

• Having a problem-solving attitude.

• Professional proficiency in English – spoken and written (the working language is English).

Mandatory/requires Skills :
Should have experience in working L1 and L2 tickets

Knowledge of Python and SQL

Preferred Skills :

• 
  Excellent communication skills

• Systematic and analytical approach to tasks

• Can work individually, and at the same time maintain a high team spirit

• Excellent communication skills

• Systematic and analytical approach to tasks

• Can work individually, and at the same time maintain a high team spirit

• Enjoy new challenges and personal drive to achieve our objectives