Benefits Coordinator

Company Overview

What You'll Do

• Act as the first point of contact for benefits-related inquiries and issues, resolving Tier 1 concerns promptly

• Efficiently manage and respond to ServiceNow tickets related to benefits

• Identify and escalate complex benefits issues to more senior members of the benefits team or to cross-functional teams such as payroll or HRBPs as necessary

• Ensure timely resolution and communication to affected parties

• Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met

• Collaborate with legal and IT teams to streamline vendor onboarding procedures

• Process vendor invoices accurately and in a timely manner, verifying them against predicted or approved spend

• Maintain meticulous records of all vendor-related financial transactions

• Generate and maintain monthly benefit-related payroll files, ensuring accuracy and compliance with local regulations

• Prepare and maintain vendor files for seamless coordination

• Collaborate closely with internal stakeholders, including Payroll, HR Operations, HRBPs, IT, and other relevant departments, to align benefits strategies and streamline processes

• Maintain open communication channels to address and resolve issues effectively

• Conduct weekly onboarding presentations on benefits for new hires in India, ensuring a clear understanding of available benefits and options

• Organize and manage onsite wellbeing activities and coordinate vendor presentations in India to promote employee wellness and engagement

• Collaborate with vendors to schedule and facilitate these activities effectively

• Serve as the local point of contact for benefit query resolution in India, assisting employees with their benefit-related questions and concerns

• Create and maintain comprehensive benefits administration guides for each country within the EMEA and APJ regions

• Continuously seek opportunities to improve and impact benefits processes

• Utilize your experience with Employee Benefit Portals to manage and enhance their functionality

• Collaborate with HRIS, payroll, and vendors to ensure seamless integrations and support open enrollment activities

Job Designation

What You Bring

• Bachelor's degree in Human Resources, Business Administration, or a related field or a minimum of 2 years prior experience in HR or benefits administration

• Experience with systems such as ServiceNow, Oracle, Workday

• Experience with Google Suite (G Sheets, Google Docs, etc)

• Excellent written and verbal communication skills

• Knowledge of benefits regulations and practices in EMEA and APJ regions

• Previous experience in working with Employee Benefit portals

• Be comfortable in an international environment, with ability to work across multiple geographies

• Adapt to the diverse cultural norms and practices within the EMEA and APJ regions

• Show sensitivity and respect for local customs when communicating benefits information

• Enjoy problem-solving, thinking creatively and finding solutions to new challenges

• Ability to prioritize and manage multiple tasks projects

Life At Docusign

Our global benefits