Be the Voice of the Product Join Our Fast-Growing Company

We are looking for a Product Owner whos passionate about turning bold ideas into products users love. Someone who thrives in fast-paced environments, loves collaborating with developers and designers, and isn’t afraid to challenge the status quo.

Company Website URL : www.rightskale.com

LinkedIn Profile : https://www.linkedin.com/company/rightskale/

This is a core role within our product team - ensuring the platform supports our multi-channel voice-led CCaaS strategy, scales across mid-market customers, and empowers our partners and operations teams. The ideal candidate has 8+ years of experience in product management, with a strong understanding of contact center technologies, cloud / SaaS platforms, and operational workflows.

KEY RESPONSIBILITIES

• Own and evolve the GoContact CCaaS platform roadmap, focusing on discovery, provisioning, end-to-end usability, manageability, scalability, monitoring, and reliability.
• Build intuitive admin and configuration experiences for customers (for all different personas) and operations teams to streamline setup and ongoing management.
• Ensure robust monitoring and observability are built into the platform - enabling proactive issue detection and resolution.
• Partner with engineering and DevOps to improve platform scale and performance, especially for voice and AI-integrated workflows.
• Champion end-to-end customer experience across provisioning, onboarding, usage, and support - driving simplification and reliability.
• Support internal teams (e.g., support, onboarding, channel) with platform capabilities that reduce effort and improve time-to-value.
• Establish and track key metrics such as provisioning time, uptime, admin satisfaction, and time to resolution.

QUALIFICATIONS

• 8+ years of product management experience in CCaaS, SaaS, or cloud-based platforms.
• Proven ability to lead platform initiatives in complex, multi-tenant environments.
• Strong understanding of multi-channel communications, contact center workflows, and cloud infrastructure.
• Experience working closely with DevOps, engineering, and support teams on platform scalability and automation.
• Strong communication skills and a track record of cross-functional leadership.
• Undergraduate degree in Computer Science or Engineering and MBA preferred.