BDM BPO

360 Bytes

0 years

0 Lacs

Mohali district India

Posted:1 day ago| Platform:

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Skills Required

billing integration staffing training drive strategy reports

Work Mode

On-site

Job Type

Full Time

Job Description

Lead the acquisition of new BPO projects—both domestic and international, specifically with fixed billing models.
Build and maintain strong relationships with potential and existing clients.
Plan and execute seamless transition and integration of new accounts into operations.
Manage end-to-end BPO operations, ensuring adherence to SLAs, KPIs, and quality standards.
Oversee and optimize performance of 500+ seat operations, including staffing, resource allocation, and process efficiency.
Collaborate closely with internal teams including HR, Quality, Training, and Client Servicing.
Drive operational strategy, continuous improvement, and cost-effective delivery.
Present performance reports and operational insights to senior leadership.

Stay up to date with industry trends to identify growth and improvement opportunities

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