Batman ( Food and Beverage Butlers)

Location Overview
Join our team in Aman-i-Khás. The domain of the majestic Bengal tiger, Ranthambore National Park is starkly beautiful, its green and gold hues the perfect backdrop to Aman-i-Khás. Situated on the threshold of the reserve, this intimate tented camp offers incomparable privacy and daily safaris seeking out the reserve’s wildlife. Back at camp, spa therapies, swimming and dining take centre stage.

Butler Duties and Responsibilities:

• Take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests.
• Fully aware of the Room Service and other outlets’ menus, answers questions on menu selections, and communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the guest’s allergies and food preferences.
• Update the hotel software with guest preferences, likes, and dislikes in the guest profile section.
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Welcomes the VIP guest at the porte cochere and other guests availing of butler service.
• Serves welcome drinks and escorts the guests to their assigned rooms.
• Conducts the in-room check-in process in a fast and efficient manner, following all the standards and liaising with bellmen for luggage delivery.
• Takes care of the guest’s requests and liaises with respective departments: laundry, wake-up calls, spa bookings, concierge, and any special requests, etc.
• Knowledge of using point-of-sale software, Property management software, and any other system or software to perform the duties.
• Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply for payment, verify and adjust billing, activate room keys, process check-out, etc. on the hotel software.
• Records transactions and orders items in the Point of sales ( POS ) system.
• Updates guest feedback and comments on the GSTS or RSTS system.
• Helps monitor the stock inventory and follow up on pending issues with the tracking system and store requisition forms.
• Check-in with guests to ensure satisfaction with each food course and/or beverage.
• Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
• Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities, and equipment.
• Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
• Serves the guests in a calm, discrete, and courteous manner, respecting timing standards.
• Supports the other departments such as Front Desk, Housekeeping , and Room service with their duties.
• Pick up trays and clean tables as needed to ensure a clean dining area.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Performs all their duties with a sense of priority and dedication.
• Hosts and welcomes all guests graciously and politely, and can hold a conversation with the guest naturally and spontaneously.
• Carries out checkout in an efficient manner, offering luggage assistance and transportation.
• Wishes fond farewell to the guest at the time of departure.
• Takes notes of all the information, updates, and instructions and gives proper handover before signing off from the shift.
• Understands and strictly adheres to the Rules and regulations of the Company and the Hotel’s policy on Fire , Hygiene, Health, and Safety .
• Attend and contribute to all meetings, Departmental and Hotel training as scheduled, and other related activities.