Barista

Job Ref

Job Title

Job Type

Salary

Closing Date For Applications

Main Purpose of the job:

Relevant Skills/Experience

• Previous experience in the hospitality sector (caf, restaurant, hotel) an advantage;
• Barista experience is desirable;
• Excellent communication skills;
• Previous customer service experience is an advantage;
• Passion for coffee and ability to inspire customers;
  

Main Duties

• Always ensure that customer satisfaction is the number one priority by greeting each customer as if it€,,s their first visit to the store and consistently deliver an exceptional service;
• Adhere to all standards required by Frank and Honest including the policies, procedures, instructions and guidelines set out in the operations manual;
• Prepare all Frank and Honest beverages and blended cold drinks adhering to the correct procedures;
• Assist customers to improve their knowledge of our food and beverages;
• Maintain the highest quality and consistent food and beverage standards at all times;
• Clean the coffee equipment throughout the day consistent with Frank and Honest standards;
• Familiarise yourself with the full Frank and Honest food product range and upsell the full range;
• Demonstrate your passion for coffee by sharing knowledge and personal recommendations with customers;
• Deal with all customer queries efficiently, professionally and in line with store/caf policy;
• Merchandise and present the caf to the highest standard at all time and in accordance with relevant guidelines;
• Ensure that all areas of the caf/your area are kept clean and tidy.