Banking and Finance Executive

We are seeking a dynamic and proactive Customer Relationship Executive to join our team in Savitri Empire. This role holds significant importance in fostering customer satisfaction and loyalty, as it directly interacts with our valued clients. As a Customer Relationship Executive, you will be the face of our organization, ensuring that our customers feel appreciated and heard while promoting our products and services effectively.

In this vibrant environment, you will work closely with various departments to address customer needs and deliver superior service. This position not only enhances customer engagement but also contributes to the continuous improvement of our service offerings, driving long-term success for the organization.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries and issues, ensuring timely resolution and satisfaction.
• Develop and maintain strong relationships with clients to foster loyalty and encourage repeat business.
• Provide accurate information regarding products and services to current and potential customers.
• Assist in the implementation of customer feedback programs to enhance service delivery.
• Collaborate with sales and marketing teams to identify opportunities for improving customer service processes.
• Track and analyze customer interactions to gain insights into customer needs and purchasing habits.
• Prepare reports on customer feedback and service performance to highlight areas for improvement.
• Conduct follow-up communications to ensure customer satisfaction with services rendered.
• Participate in training and development programs to enhance your skills and knowledge.
• Stay informed about the latest industry trends and best practices in customer relationship management.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience in Banking, NBFC or any related field