Bank Officer - Retail Branch Banking

Role Overview: In this role, you will be responsible for creating service excellence by partnering with customers throughout their life cycle. You will offer suitable products and services based on their financial needs while ensuring fairness to both the customer and the bank in all interactions. Key Responsibilities: - Ensuring customer service excellence and growth in wallet share of existing customers - Onboarding new customers by providing 360-degree banking solutions that meet their needs - Collaborating with internal teams to offer products tailored to customer requirements - Working towards enhancing the quality of the customer portfolio within the principles of fairness - Providing customized solutions as per branch guidelines and maintaining branch infrastructure - Upholding values by offering products that are fair to both customers and the bank Qualifications Required: - Educational Qualification: MBA or Graduates with 4-6 years of experience in relationship management, business development, or allied roles - Good oral and written communication skills - Ability to work collaboratively with various teams for on-ground support - Experience in developing and implementing sales and customer relationship strategies - Ability to monitor industry trends, customer drivers, and potential partnerships for market sensing (Note: The company values fairness and customer satisfaction in all its operations.),