Bank of india (inbound Process) || Customer Service

Credicus Business Services

0 - 5 years

4 - 7 Lacs

thane maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm management outbound calling needs assessment problem solving

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Outbound Calling
: Reach out to customers (existing or new) to inform them about relevant banking productssuch as loans, credit cards, insurance, or investment options.
Needs Assessment
: Identify customer needs through effective questioning and position appropriate offerings.
Product Promotion
: Clearly explain benefits, features, and suitability of products and services.
Targets & KPIs
: Meet or exceed sales conversion targets, call quotas, and performance metrics.
CRM Management
: Log all customer interactions accurately in the CRM system.
Customer Follow-Up
: Maintain follow-up calls or callbacks, nurturing leads and ensuring conversion.
Compliance
: Adhere to internal scripts, regulatory guidelines, and ethical selling practices.

Qualifications & Skills:

Education
: Minimum 10th/12th pass; graduates preferred.
Experience
: Freshers welcome; prior experience in telesales/BPO or banking is a plus.
Communication
: Clear, professional speaking skills; comfort with regional languages (e.g., Marathi, Hindi) is an advantage.
Technical
: Basic computer literacy for CRM and contact management.
Attributes
: Persuasive, resilient, and goal-driven; able to handle rejection positively.

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