Background Verification Executive-Japanese

Role Overview: You will be responsible for serving as the primary point of contact for staffing agencies in Japan regarding background verification services. Your role will involve handling inquiries, resolving issues, and providing guidance on the BGV process through various channels such as phone, email, and chat. Ensuring high levels of customer satisfaction by promptly addressing concerns and working closely with internal teams to escalate and resolve technical or process-related issues will be key aspects of your responsibilities. Key Responsibilities: - Oversee the end-to-end background verification process for staffing agencies, ensuring smooth execution. - Coordinate with verification teams and internal stakeholders to maintain operational efficiency. - Monitor verification progress, follow up on pending cases, and ensure timely report completion. - Identify process improvements to enhance speed, accuracy, and compliance with Japanese regulations. - Maintain accurate records of client interactions, verification status, and service performance metrics. - Assist in documentation and reporting in Japanese as required by internal and external stakeholders. Qualifications Required: - Language proficiency in Japanese and English (professional proficiency). - Working hours availability in Japanese Local Time from 9 AM to 6 PM, Monday to Saturday. - Minimum of 2+ years of experience in handling Japanese customers, with background verification experience being a plus. - Prior experience in HR, staffing agencies, or compliance-related roles is preferred but not mandatory. - Skills required include excellent communication and problem-solving abilities, strong attention to detail, proficiency in Microsoft Office, CRM software, and ticketing systems, as well as the ability to work independently and collaborate effectively with global teams.,