Backend Process Associate

Department: Credit Operations / Customer Support Backend
Location: Mysore

Job Summary:

The Backend Process Analyst handles coordination with banks, NBFCs, and credit bureaus to resolve customer account-related issues. The role involves backend operations such as document verification, data rectification, and case tracking to ensure timely and accurate resolution.

Key Responsibilities:

• Review and analyse customer credit reports to identify and report discrepancies.
• Communicate with banks, financial institutions, and bureaus via email and phone for issue resolution.
• Manage document submissions, rectification workflows, and closure verifications.
• Record responses, update internal trackers, and prepare MIS or status reports.
• Ensure all communications and submissions meet accuracy and compliance standards.

Skills & Competencies:

• Good understanding of credit bureau processes (CIBIL, Experian, Equifax, CRIF High Mark).
• Strong written and verbal communication skills.
• Analytical, detail-oriented, and proficient in MS Office (Excel, Word, Outlook).
• Excellent coordination and follow-up ability.

Qualification & Experience:

• Bachelor’s degree in Commerce, Finance, or Business Administration.
• 1–3 years of experience in backend operations, credit analysis, or banking support preferred.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per year

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person