Backend Operations

Job Description

Job Title: Order Entry Associate Location: Malad West, Mumbai Shift: US-based (Night Shift: 5:30 PM - 2:30 AM) Position Overview: The Order Fulfilment Associate is responsible for handling the end-to-end order processing for customer purchases. This role involves receiving purchase orders, processing them within the ERP system, and ensuring customer order acknowledgment is sent. The specialist also manages inventory checks to confirm stock availability and communicates with customers regarding backorders. The ideal candidate is a team player with strong attention to detail, communication skills, and proficiency in Excel and typing. Key Responsibilities: Receive customer purchase orders via email and ensure all order details are correct. Process orders in the ERP system, ensuring accuracy and completeness. Review and index orders within the designated software for tracking and reference. Send order acknowledgments to customers, confirming order receipt and providing relevant details. Communicate with customers regarding stock availability and backorders. Update customers on the status of their orders and provide expected delivery timelines. Check inventory levels in real-time to confirm stock availability for orders. Inform customers of any backordered items and provide alternative solutions or delivery updates as necessary. Work collaboratively with team members to ensure the timely and efficient processing of orders. Assist colleagues with any inquiries related to order processing or system-related issues. Contribute to team meetings and share knowledge to improve overall processes. Perform indexing in designated software to track and maintain proper order records. Ensure that order details are consistently updated and indexed in the system for easy reference. Respond promptly to customer inquiries regarding order status, delivery, and backorders. Ensure excellent communication with customers to maintain a high level of customer satisfaction. Suggest process improvements that can enhance the efficiency of order processing. Contribute to optimizing ERP and software usage for order management. Skills Required: Strong attention to detail and accuracy. Excellent typing and data entry skills. Proficient in Excel and other office software. Ability to handle multiple tasks in a fast-paced environment. Experience: Previous experience in order processing or a similar role is preferred. Experience with ERP systems and software indexing tools is a plus. Ability to work as a team player and collaborate with others to meet team goals. Ability to troubleshoot order discrepancies or customer concerns. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Monday to Friday Night shift US shift Work Location: In person