Back office-tellecaller

Key Responsibilities

Back Office Responsibilities

• Data Entry and Management:

  • enter and update customer information

  • organized digital and physical filing systems

  • Ensure data integrity and confidentiality.

• Administrative Support:

  • preparing documents

  • Assist in preparing reports, presentations, and other internal documents as required.

  • Manage office supplies inventory and place orders when necessary.

  • Handle incoming and outgoing mail/courier.

• Coordination and Support:

  • Coordinate with various internal departments

  • Provide administrative support to the sales and/or operations teams.

  • processing of orders, invoices

Telecalling Responsibilities

• Outbound Calling:

  • Make outbound calls to potential leads from provided lists or databases.

  • Introduce company products or services

  • Follow up with existing customers for feedback, renewals, or to inform them about new offers/promotions.

  • Schedule appointments or meetings

• Inbound Call Handling (if applicable):

  • Answer incoming calls professionally

  • Provide accurate information about products, services, pricing, and company policies.

  • Resolve basic customer issues or escalate complex matters to the appropriate department.

• Lead Generation & Qualification:

  • qualify leads

  • Record customer responses, feedback, and interests to help refine sales and marketing strategies.

• Customer Relationship Management:

  • Build and maintain positive relationships

  • Ensure a high level of customer satisfaction by providing excellent service over the phone.