Back office-tellecaller IMPACT HR AND KM SOLUTIONS

0.0 - 2.0 years

0 - 0 Lacs

nashik

On-site

Key Responsibilities Back Office Responsibilities Data Entry and Management: Accurately enter and update customer information , sales data, service records, and other relevant details into CRM systems, databases, and spreadsheets. Maintain organized digital and physical filing systems for easy document retrieval. Ensure data integrity and confidentiality. Administrative Support: Perform general administrative duties such as scanning, printing, photocopying, and preparing documents . Assist in preparing reports, presentations, and other internal documents as required. Manage office supplies inventory and place orders when necessary. Handle incoming and outgoing mail/courier. Coordination and Support: Coordinate with various internal departments (e.g., Sales, Marketing, Operations, Finance) to ensure smooth workflow and information exchange. Provide administrative support to the sales and/or operations teams. Assist with the processing of orders, invoices , and other transactional documents. Telecalling Responsibilities Outbound Calling: Make outbound calls to potential leads from provided lists or databases. Introduce company products or services , explain their benefits, and answer preliminary questions. Follow up with existing customers for feedback, renewals, or to inform them about new offers/promotions. Schedule appointments or meetings for sales representatives when required. Inbound Call Handling (if applicable): Answer incoming calls professionally , addressing customer inquiries, complaints, and requests. Provide accurate information about products, services, pricing, and company policies. Resolve basic customer issues or escalate complex matters to the appropriate department. Lead Generation & Qualification: Identify potential sales opportunities during calls and qualify leads based on set criteria. Record customer responses, feedback, and interests to help refine sales and marketing strategies. Customer Relationship Management: Build and maintain positive relationships with customers through polite and helpful communication. Ensure a high level of customer satisfaction by providing excellent service over the phone.

Posted 1 month ago

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