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Back Office Support Ticketing Executive

Back Office Support Ticketing Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

FCM Travel

2 - 3 years

1 - 2 Lacs

mumbai

Posted:22 hours ago| Platform:

Apply

Skills Required

excel ticketing system troubleshooting data entry crm tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Air Ticket Issuance & Reissuance

Handle BSP ticket issuance and reissuance on Amadeus.

Process LCC (Low-Cost Carrier) ticket issuance and reissuance through direct airline websites.

Manage Group ticket bookings with accuracy and timeliness.

Ancillary & NDC Services

Process ancillary requests including meals, seat selection, EMD issuance, and NDC bookings.

Rail & Bus Bookings

Manage issuance of Eurail, bus, and train tickets as per customer/travel request.

Quality & Compliance

Ensure 100% compliance with standard operating procedures and fare rules.

Maintain accuracy in pricing, issuance, and reissuance to avoid ADM (Agency Debit Memo).

Support back-office processes for ticketing with a focus on error-free delivery.

Desired Candidate Profile: #LI-JM1#FCMIN#LI-Onsite

Experience: 2 3 years in travel back-office operations, ticketing, or related functions.

Systems Knowledge: Hands-on experience with Amadeus GDS and direct airline portals for LCC.

Familiarity with group bookings, ancillary services, EMD issuance, and NDC preferred.

Exposure to handling rail and bus bookings (Eurail, domestic/international bus & train).

Strong attention to detail, problem-solving ability, and adherence to timelines.

Good communication skills (email handling & internal coordination).

Flexible to work in a process-oriented environment with high accuracy standards.

Qualification:

Graduate / Diploma in Travel & Tourism preferred.

IATA certification will be an added advantage.

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Back Office Support Ticketing Executive