Back Office Operations

Key Responsibility Areas

Contact customers with past-due accounts to collect outstanding balances in a timely and professional manner.

Monitor accounts receivable aging reports and prioritize collection efforts based on aging categories.

Maintain accurate, complete, and up-to-date collections records within the accounting/ERP system.

Collaborate with cross-functional teams to identify, troubleshoot, and resolve issues impacting collections.

Prepare and distribute collections-related reports, dashboards, and analyses for management review.

Support month-end and year-end closing activities related to accounts receivable and collections.

Competencies

Minimum 2+ years of back office operation.

Strong understanding of collections processes, credit policies, and customer agreements.

Hands-on experience with collections or AR management software.

Excellent negotiation and communication skills, with the ability to manage difficult conversations Professionally.

Strong verbal and written English communication skills.

Ability to work independently as well as collaboratively within a team environment.

Strong organizational, analytical, and time-management skills with the ability to prioritize tasks and meet deadlines.

Eligibility Criteria

Graduate or Master’s degree in Finance, Commerce, or a related discipline.

Minimum 2+ years of relevant collections or accounts receivable experience.

Fluency in English (both written and spoken).

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• 2years: 1 year (Required)

Language:

• English (Required)

Location:

• Ernakulam, Kerala (Required)

Work Location: In person